Staff Position Description

Position Title: Host/Hostess Position Code: Host-8230

Department: Nutrition Services Safety Sensitive: Yes

Reports to: Manager of Patient & Retail Services  Exempt Status: No

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.

Adheres to all areas of the KHI Behavioral Expectations Agreement and Social Media Guidelines; Supports/embraces KHI’s Mission, Vision, and values, as well as promotes a positive image of KHI; Acts as a role model to staff; Maintains patient and staff confidentiality; Maintains a professional appearance and manner at all times; Supports a healthy work environment through skilled communication, true collaboration, effective decision making, appropriate staffing, and meaningful recognition.

All service is provided with kindness and compassion.

Key Responsibilities:

1. Strives to provide an excellent patient food service experience with compassion, tact, cheerfulness, accuracy, patience, flexibility in scheduling, and ability to work well with team members, receiving and applying feedback from peers and superiors.. 

2. Responsible for documenting the time and location of tray deliveries using the manual or electronic systems. 

3. The host may also take meal orders using an iPad and Room Service Connect assisting patients who are unable call.

4. Responsible for picking up soiled trays from the patient rooms and dirty utility areas after meal service, and assists where needed in the room service operation. 

5. Responsible for performing other duties as assigned (tray assembly, prepping food, dishwashing, etc.), and relieves the Call Center and Room Service Line staff breaks as needed. The Host assists in restocking the room service line and units of the floor (along with the starter and expeditor) as assigned.

6. Employees in this position must be familiar with all menu offerings, diet variations and specifics of what may be ordered by patients based on his/her physician-prescribed diet.

7. Responsible for documenting food and fluid intake of the patients.

8. This position will also cover some duties in the dish room. 

9. The Host is the key personal contact person between the Food & Nutrition services department and the patient.

10. Host staff will deliver trays to patients “round robin” which means that each Host will deliver any available cart to any floor and responsible for picking up trays.

11. Complies with food handling standards and regulations.

12. Assists with training of new staff as requested.

Qualifications:

1. Effective listening skills and the ability to follow through with directions are essential.

2. Requires the ability to read, write and communicate in English effectively and perform basic math.

3. Basic computer skills and phone etiquette essential.

4. Must be able to work under stress of deadlines, work independently, and work as part of a team.

5. Schedule must permit early morning or evening shifts, as well as days, weekends and holiday shifts.

Experience: Previous customer service experience.

Certification/Licensure:

Employee must have one of the following:

1. A current and original ANSI-accredited food handler certificate will be acceptable and recognized by the EHD in accordance with Arizona State Ordinance requirement.

2. For the purposes of the Arizona State Ordinance, other Arizona County food handler cards will be accepted and valid until the card expires. 

Preferences: 

Experience: Previous diet office experience and basic knowledge of therapeutic diets desired.

Special Position Requirements:

Exposure Categories: Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues

Work Requirements:

1. Must be able to lift up to 20 pounds. 

2. Ability to walk for up to 8 to 12 hours per day. 

3. Position also includes standing and pushing tray carts. Also bending/stooping will be done more to take trays off lower shelves of new carts.

4. Office position requires sitting for 8 to 12 hours per day. 

5. Must be able to bend, stoop, and reach and possess the ability to hear and speak clearly. 

6. Must be able to use a computer keyboard and mouse. 

7. Fine hand movements required for data entry with computer tablets.