Metro Transit is hiring a Risk Management and Safety Program Manager (Project/Program Manager III) to manage risk and safety management programs associated with the various ridesharing programs and services within the Contracted Services section of Metro Transit. This position is needed to identify and analyze program risks, develop mitigation plans and recommendations, and oversee and monitor program risk mitigation efforts affecting these various programs. The position will also oversee the workgroup’s self-insurance and liability coverage program, including investigating program vehicle incidents and collisions, administering driver safety, training, and management programs, supervising risk management staff, determining vehicle incident and collision trends, administering various program risk management support contracts, and coordinate and audit the processing of claims.
 
King County Metro Transit
Metro Transit is a regional leader in helping people move quickly throughout the region, reducing commuter stress, greening the environment, and radically improving urban air quality. This is accomplished while providing comfortable, effective transit services for thousands of commuters and other King County, Washington residents. Working for Metro means working for a leader in the public transportation industry.
 
This recruitment will be used to fill one (1) Risk Management and Safety Program Manager (PPM III). In addition, this selection process may be used to generate an eligibility pool for future career service, special duty assignment, TLT (Term Limited Temporary) or STT (Short Term Temporary) vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.Applying equity and social justice principles is a daily responsibility and a foundational
expectation for all King County employees. In this role, you will apply equity and social justice
principles that exemplify shared values, behaviors, and practices to all aspects of the work. As a Risk Management and Safety Program Manager (PPM III), you will:

1. Project and Program Development and Oversight:
   • Lead and continue to develop an existing proactive and progressive transit risk and safety management program.
   • Oversee the various driver safety, training, and management programs for the various ridesharing services within Contracted Services.
   • Manage program risk and safety data and perform statistical reporting on program risk and safety metrics.
   • Assist with preparing trend analysis reports and strategic plans to improve safety and mitigate program risk exposure.
   • Administer program self-insurance program and liability insurance contracts.
2. Incident Investigation and Management:
   • Investigate serious incidents and accidents involving the various rideshare fleets.
   • Provide direction to staff on follow-up and documentation of all incidents and accidents.
   • Assist with the notification process and repair management for all rideshare vehicle accidents, vandalism, and unexplained damage.
   • Coordinate and audit claims processing with independent adjusters and recovery processing to ensure maximum recovery and minimal loss to the program.
3. Training, Support, and Evaluation:
   • May assign work to other staff; provide performance evaluation information for other staff; serve as mentors to other staff.
   • Make recommendations and effect corrective action for rideshare vehicle drivers and riders.
   • Draft and publish safety messages for drivers.
   • Provide technical assistance and support to operations staff on risk management issues.
   • Perform analysis of accident, incident, loss histories, and safety issues to determine trends and make recommendations for fleet risk management and safety program policies and/or practices.

Minimum Qualifications for Risk Management and Safety Program Managerinclude the following:

• Bachelor’s Degree in Risk Management, Business, Public Administration, Economics, or related field and 3 years of work experience in a related field OR any equivalent combination of experience and education that provides the applicant with the skills, knowledge, and abilities required to perform the work.
• Excellent analytical skills to apply loss control principles to a large fleet with non-commercial drivers.
• Experience supervising or providing lead direction to staff.
• Superior interviewing and investigation skills to conduct effective incident, accident, and safety investigations.
• Knowledge of risk management principles and loss control.
• Applied knowledge of auto insurance policy coverages, exclusions, and conditions.
• Superior customer service skills.
• Experience managing a heavy workflow of tasks/incidents; ability to manage, plan and
• organize workflow.
• Demonstrated ability to handle confidential and sensitive complaints and information.
• Knowledge of vehicle safety and driver training.
• Basic knowledge of property and casualty claims adjusting.
• Skill in oral and written communications.
• Skill in evaluating facts and circumstances of an incident.
• Proficiency in the use of Microsoft Word, Excel and Outlook, or similar office productivity software.
• Ability to manage large amounts of data and perform statistical reporting and trend analysis.
• Ability to develop and maintain relationships with coworkers and work effectively as a team member.

Desired Qualifications

• 5 years of work experience in a related field.
• Knowledge of automotive collision repair methods and materials.
• Experience implementing driver training and communicating safe driving techniques.
• Familiarity with planning and loss control principles within public transit and rideshare fleets.
• Basic knowledge of insurance RCWs and WACs, tort law, and legal procedures involved with recovery of property damage.
• Certification as a risk management professional [Certified Risk Management Professional (CRMP)]
• Experience managing a relational database such as Microsoft Access and the ability to create and use ad hoc queries.
• Experiene utilizing enterprise fleet management software, and analytics and business information solutions such as PowerBI.
• Experience with implementing Equity and Social Justice initiatives.

Application & Selection Process
Submit an online employment application online at https://www.kingcounty.gov/job, answer the supplemental questions, attach a resume and a cover letter. Your cover letter should include details on how you meet or exceed the knowledge, skills and abilities for this position and your experiences as it relates to the primary job functions and desired qualifications. You are encouraged to translate life experiences to show how they prepare you for this role.
All the application materials will be screened for qualifications, competitiveness, completeness, attention to detail and written communication skills. The most competitive candidates may be invited to participate in one or more interviews. Final offers are contingent on successful completion of reference checks.
NOTE: Please answer ALL questions in the online employment application itself, with each of your jobs during the last 10years listed (listing each position for each employer separately), duties explained, reasons for leaving etc.
Applications that are not complete, or do not include the required materials, may be rejected as incomplete, and not advanced in the process. Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at: www.kingcounty.gov/jobs
Who May Apply
We are accepting applications from all qualified applicants, internal and external.

Work Schedule
This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime pay. A typical work schedule is Monday through Friday, 8:00 a.m. – 5:00 p.m. Alternative work schedules may be considered. Work outside of the normal workday is required periodically.
Work Location
The primary work location of this position is at the Van Distribution Center (VDC), 18655 NE Union Hill Road, Redmond, WA 98052. The work associated with this position will primarily be performed on-site, with occasional remote work. In addition, employees will also have access to shared workspaces at other King County facilities to assist with occasional temporary changes to work location requirements, as dictated by the work to be performed.
Employees must reside in Washington state and within a reasonable distance of their King County worksite to respond to workplace reporting requirements. Employees will be provided with a County-issued laptop. When working remotely, employees must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.
Union Representation /Job Code/Grade
Protec 17 /Job Code 243303/ Range 63
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: Manal Tirhi, mtirhi@kingcounty.govForbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of
compensation.