JOB
King County’s Finance and Business Operations Division, Treasury section, is seeking a Fiscal Specialist 3!Are you persistent and able to focus on sleuthing out puzzling payment and account issues? Do you have a reputation of being consistently detailed and accurate in your work? When provided with the right tools, clear direction, and mentoring, is your work product consistently exemplary? If the answer to these questions is yes, then this stretch opportunity is the right fit for you!This recruitment is available as a Special Duty (SD) or Term-Limited Temporary (TLT). The 35 hour/week position is a great stretch opportunity to learn and develop a wider range of skills while filling an important role in Treasury. The SD/TLT is anticipated to end in January 2025. If filled by a King County employee who has passed their initial probation, the TLT will be a Special Duty Assignment.We are seeking an individual with strong interpersonal skills, a sharp eye toward accuracy and detail, and an inquisitive eagerness to learn new skillsets. Each day you will build upon your reputation as one who effectively uses systems and tools for administering tax accounts. Your curious mindset and ability to stay focused on the tasks at hand enable you to methodically administer to daily work. You manage your time exceptionally well as you work through several assigned activities each day. Periodically as assigned you will dedicate your time to interacting with the public to respond to their needs and you do so with professionalism, kindness, empathy, and respect.Scope of Job Duties: To be considered for this opportunity, you must at a minimum, demonstrate knowledge, skill and ability to: Statute and Procedures: Understand and practically apply State statute, King County Code, and internal procedures to effectively administer property tax accounts. System and process Knowledge: Proficiently use the many tools, systems, and applications for tax account administration; develop understanding of end-to-end processes and stakeholders involved, thereby expanding your analytical thinking, problem solving and troubleshooting skills. Account Triage – Recognize, diagnose, and reconcile account and payment irregularities; leverage strong system knowledge to troubleshoot issues; accurately analyze, research, and resolve property tax payment discrepancies.Utilize various systems and tools needed to facilitate data interfaces, refunds, and payment adjustments; understand, track and adjust funds and accounts as needed; maintain and populate spreadsheets.Personally handle communications and responses which may require independent judgment; respond to customer inquiries including payment, billing, and collection issues.Draft letters and email communications; prepare and send statements, notices, and warrants; organize, prepare, and maintain records and reports to ensure that work is accomplished in accordance with objectives, procedures and State law.Actively participate and engage with other team members to foster collaborative problem solving. Consistent with King County values and goals of customer service excellence, provide information to customers in a courteous and respectful manner, even if customers are challenging and difficult; accurately communicate details related to property accounts and taxpayer issues. Work in a front-facing customer service environment as assigned; have excellent phone skills, as a portion of this job will include assisting taxpayers over the phone and in person.Apply active listening skills to understand internal and external customer needs; use systems and resources to gather information; analyze information and problem solve account details; provide clear information and direction.Cross train with others as directed; work independently as needed or in teams; work remotely or in an office setting depending upon direction and needs.Perform duties as assigned.Minimum Qualifications: Proficiency in using various systems and tools (such as Treasury’s tax system, payment imaging software and payment data elements) needed to administer property tax accounts and troubleshoot payment issues; Demonstrated attention to detail and accuracy, time management and organizational skills; ability to organize multiple tasks and effectively handle customer concerns and needs that may have competing priorities;Ability to manage your time and adapt to changing priorities, work on multiple priorities and projects simultaneously, meet quick deadlines, and produce timely and quality work products;Basic proficiency in using Microsoft Excel & Word; Strong communication, interpersonal, writing and customer service skills;Intermediate level of technology proficiency using MS Office Productivity tools in your daily work; Ability to manage your time and adapt to changing priorities, work on multiple priorities and projects simultaneously, meet quick deadlines, and produce timely and quality work products;Ability to work with people from diverse backgrounds.We would love it if you have: Experience with LEAN processes and principles;Experience with SharePoint, MS Teams and other collaborative online tools. The Treasury Section is part of the larger Finance and Business Operations Division portfolio of countywide services. FBOD’s vision “Count on Us” reflects the division’s deep-seated commitment to customer success, equity, employee engagement, resource stewardship, and operational excellence. If these values align with your own, please apply and join FBOD for a rewarding career!Position Information: Work Site Details: The work associated with this position will primarily be hybrid. This position will work in office at King Street Center and remotely at home. In office scheduling may vary, depending upon business and operational needs which fluctuates throughout the year. Location Requirement: Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.Work Schedule: This position is Non-Exempt from the provisions of the Fair Labor Standards Act and therefore is overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 35-hour workweek; normally 8:00 a.m. - 5:00 p.m. Monday through Friday. Union Representation: This position is represented by Teamsters 117.Employees will be provided with a County issued laptop. When working remotely employees must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work, remain available and responsive during scheduled work hours, and following FBOD’s Hybrid and Remote Guidelines including on-camera participation during virtual video meetings. King County has a robust collection of tools and resources to support working remotely.The Application/Selection Process: The recruitment for this position is open to all qualified candidates. A completed King County Application is required. Applicants from this recruitment may be used to fill future opportunities in this job classification. We highly recommend that you also provide a resume and cover letter addressing how you meet the minimum qualifications and why you are interested in this position.The selection process typically consists of a phone screen, video interview, and reference checking. For some positions the process may also include skill testing, writing samples or additional interviews. Candidates will be updated on the status of their application via the email address used to apply.Note: Online applications are preferred. However, if you cannot apply online, go to www.kingcounty.gov/jobs for other options.If you have any questions or concerns while applying, please contact: Lisa Manasan, RecruiterEmail: lmanasan@kingcounty.gov
SUPPLEMENTAL INFORMATION
Forbes named King County as one of Washington State's best employers.Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.To ApplyIf you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.