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About Kinetic:
At Kinetic, we are more than just a software company; we represent a movement. As global leaders in student accommodation, event management, room management, and catering management solutions, we are at the vanguard of transforming the higher education sector. Our pledge? To connect, inspire, and elevate every experience. From our UK headquarters, we support leading universities and colleges globally, embarking on a mission to forge a brighter future for students in higher education. Our journey is marked by a remarkable 20% organic growth, a testament to our relentless pursuit of excellence and innovation.
But that's not all! We're proud to dominate the sector with a whopping 85% market share, a clear indicator of our unparalleled influence and the trust institutions place in us.
Why This Role Matters:
Our support team are passionate about, and have a genuine care for our clients, with great care and attention to detail that runs throughout our company and in everything we do. With Kinetic expanding in North America, we are recruiting a 1st line Support Analyst based in the United States to strengthen and grow the relationships between Kinetic and its North American customer base.
You will be the voice at the heart of the business, providing 1st line support for our products and supporting our fantastic clients based in the United States and Canada day-to-day. This means you must be confident when talking with different end users, ensuring that they are satisfied with any solution provided.There is a lot to learn and you will be responsible for dealing with a variety of issues in this role. This will often vary from simple password resets to much more in-depth investigation depending upon the issue, giving you the opportunity to look under the hood and learn more about our products than may be required or expected of a typical 1st line role.
As our team continues to scale, there is a need for you to cover a range of time zones, including Pacific Time.
Your Role & Responsibilities:
Your day to day activities will vary as our business continues to grow, providing an exciting and diverse working environment where you will have the opportunity to make a real impact.
Key responsibilities will include:
Required Skills:
You are:
Perks of Being Part of the Kinetic Team:
Our Impact:
Kinetic is the technology partner of choice for over half of UK and Irish universities, 40 trendsetting North American institutions, and iconic landmarks like the esteemed Merlin Group. Our software isn't just robust – it's revolutionary.
We embody a zest for life, unwavering determination, and a touch of fun. Our collective spirit is devoted to creating memorable experiences for our customers while ensuring unparalleled growth and returns. Our core values define us:
Be Part of the Constellation Legacy:
We are a shining entity under the expansive umbrella of Constellation Software Inc., a global software powerhouse. Kinetic is a subsidiary of Volaris, which is a part of Constellation. Being part of this group offers numerous benefits such as access to a vast pool of talent, sharing of best practices, benchmarking, and learning opportunities. With us, you can broaden your horizons and tap into a wealth of knowledge.
Ready to Ignite the Future?
Embark on a career that mirrors your dynamism, passion, and aspirations. Join Kinetic and shape the future of Higher Education, embracing a profession that resonates with your vibrant energy.
Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
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Work Location: Remote
Full Time
$61k-83k (estimate)
05/18/2024
05/27/2024
kxsoftware.com
Wakefield, MA
<25
The job skills required for Application Support Analyst include SQL, Problem Solving, Customer Support, Microsoft Office, Verbal Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Analyst. Select any job title you are interested in and start to search job requirements.
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Application support analysts respond to application support requests for smartphone or computer applications.
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