Description

Job Title: Payment Services Specialist

Report To: Payment Services Manager/EVP-CSLO/President-CEO

Classification Code: Non-Exempt

General Purpose

Responsible for identifying and collecting all credit union loans which are late, delinquent, potentially delinquent or charged-off. Responsible for the daily operations relating to the Overdraft Privilege Program Service. Must monitor the program daily and report findings, recommendations and results to Management.

Essential Duties/Responsibilities

1. Contacts delinquent members to discuss their accounts.
2. Determines delinquency causes. If appropriate, offers and provides financial counseling to the member whose account is delinquent, makes recommendations and establishes proper corrective action to bring the loan current.
3. Mails collection letters to members. Documents collection actions taken and refers serious problems to credit union management or the credit union’s collection agency. Maintains delinquency and collection history on all delinquent loan and collection activity.
4. Serves as the contact for the credit union’s attorney and the collection agency.
5. Represents credit union in small claims court and bankruptcy proceedings.
6. Conducts research about billing posting and common transaction mistakes.
7. Assists with overseeing daily payment services department operations. Ensures proper adherence to credit union delinquent notice policies and procedures and that all collection practices are in accord with legal requirements and regulatory policies and procedures.
8. Prepares delinquent loan report and statistics.
9. Effects repossession of collateral pledged to secure the loan and processes collateral after repossession as needed. 
10. Attend annual training on BSA/AML to remain current on any changes to these policies and procedures and remain compliant.
11. Participates in the Community Involvement goals of the credit union.
12. Calculates, recommends and processes Reserves for overdraft entries.
13. Processes Charge off’s of overdraft privilege accounts and Fresh Start Repayment Plans where payments have not been made.
14. Reviews accounts to determine if overdraft privilege will be restored after it has been suspended.
15. Performs account maintenance of overdraft limits and codes on new accounts greater than 29 days.
16. Serves as point of contact for all members (internal and external) in relations to the overdraft privilege program.
17. Responsible for completing Information Security Awareness training as directed by management.

Additional Duties/Responsibilities

1. Provides debt and financial counseling using established procedures.
2. Assists in maintaining collections records using established procedures.
3. Responsible for completing Suspicious Activity Reports, when necessary, according to BSA/AML policies and procedures.
4. Responsible for maintaining a current Learning Action Plan in conjunction with the Performance Management System.
5. Performs additional duties as directed by management.

Requirements

Job requires a high school diploma or the equivalent and a commensurate level of language, math, and reasoning skills. In addition, three years of experience in a related field is preferred. Formal training should be supplemented with continuing education. 

Supervisory Responsibilities

None.

Work Environment/Physical Activities

Job requires some physical effort. You must be able to meet the physical demands required to conduct vehicle repossessions as needed. The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations. The job requires a degree of attention to details. 

Job requires access to credit union’s network and core data processing system. Core system roles are assigned by Divisional Vice President.