1 Help Desk Specialist Job in Bohemia, NY
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Kinematica AG is Hiring a Help Desk Specialist Near Bohemia, NY
You will be the first point of contact for any IT-related issues and will play a crucial role in resolving technical problems in a timely manner. Your exceptional customer service skills, along with your strong technical knowledge, will enable you to quickly diagnose and troubleshoot hardware and software issues. In addition to providing technical support, you will also be responsible for maintaining and updating the company's knowledge base and documentation.
Responsibilities
- Provide technical support and assistance to employees in person, over the phone, or through email
- Diagnose and troubleshoot hardware and software issues, escalating complex issues to the appropriate team if necessary
- Install, configure, and update software applications and operating systems
- Identify and recommend improvements to streamline help desk processes
- Create and maintain documentation and knowledge base articles
- Perform routine system maintenance and upgrades
- Assist with the onboarding and offboarding process for employees, including setting up new accounts and removing access for departing employees
- Bachelor's degree in Computer Science or related field is preferred
- Proven experience as a Help Desk Specialist or a similar role
- Strong knowledge of computer hardware, software, and operating systems
- Excellent problem-solving and communication skills
- Ability to work independently and handle multiple priorities in a fast-paced environment
- Familiarity with help desk software and remote desktop tools
- Strong customer service orientation and ability to provide exceptional support experience
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
Job Summary
Full Time
$69k-86k (estimate)
05/18/2024
05/25/2024
kinematica.ch
Luzern
<25
The job skills required for Help Desk Specialist include Help Desk, Customer Service, Problem Solving, Technical Support, Computer Science, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
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Quotes from people on Help Desk Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
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Step 3: View the best colleges and universities for Help Desk Specialist.
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