Kindeva is a leading global contract developer and manufacturer (CDMO) with delivery platform expertise in Autoinjector, Inhalation, Transdermal/Intradermal Patch Technologies. We partner with our customers to improve patient outcomes around the world. Together, as One Team, we will manufacture many more tomorrows.ROLE SUMMARY Reporting to the Director of Client Portfolio & Relationship Management (CPRM), this role is responsible for serving as the primary point of contact for an assigned portfolio of CDMO clients. Clients may include external CDMO customers or internal Kindeva product customers. This role collaborates extensively with Quality Leads and Technical Process Engineers. The CPRM provides dedicated, cross-functional project management of operational activities that supports the product lifecycle within the manufacturing site. The role executes a client engagement model and governance, assures effective and routine open communications and relationship management discussions with internal Kindeva functional groups, as well as external client groups. The CPRM is responsible for supporting regular and routine performance management and business reviews. The role is vital to business and operational planning at the site and works to assure current client requests and support organizational needs. The person in this role integrates their understanding and knowledge of business plans and technical transfer translating into commercial supply. The CPRM also works as part of the team to review and execute continual process improvement methods for enhancing client satisfaction and business growth. RESPONSIBILITIESServes as the primary site operations point of contact to the client (internal and external). Assures appropriate levels of engagement with clients, including but not limited to site operations and management clarity; attention to client inquiries, product portfolio and production plans; and service the site is expected to supply.Assures orchestrated client engagement models are established, which includes description of client management governance, agreements on routine operational communications / meetings, and periodic performance management discussions and business reviews Executes (as required) agreed guidance around client communications, associated with routine engagement, messaging, escalation, and notification. Establishes, manages, and executes appropriate escalation for client matters within teams, functions, site leadership and the CDMO BU.Drives Client Portfolio & Relationship Management efforts to assure service, attention to client inquires, escalation and needs for existing business. Champions operational engagement and provides leadership to establish and execute highly effective routines, tools, templates, and associated guidance for business meeting preparation, setting agendas, and associated standard work which would aid client engagement experience. Assures well-orchestrated process for development of client visit schedules, including person in plant (PIP) visits, audits, and business reviews, as example. Collaborates and communicates with other functional areas to promote understanding and achieve strategic objectives. Shares best practices across functional units. The above statements are intended to describe the nature of work performed by those in this job and are not an exhaustive list of all duties. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time which reflects management’s assignment of essential functions. BASIC QUALIFICATIONSB.S / B.A. degree in Project Management, Business or a related pharmaceutical sciences field or equivalent experience in regulated industry Intimate understanding of business and operational planning, forecasting and impact of demand planning on biotech, pharmaceutical or biopharmaceutical manufacturing operations. 5-7 years’ experience and strength in planning, orchestrating, and managing business critical relationships between providers / suppliers and clients. Excellent interpersonal and collaborative / facilitative skills across multiple functions, across internal business enterprise, and externally with large number of clients PREFERRED QUALIFICATIONSM.B.A. preferred 8 years cGMP experience in a biotech, pharmaceutical, or biopharmaceutical manufacturing environment, ideally pre-clinical phases through commercial, and / or equivalent amount of experience managing commercial operations or client portfolio management roles.5 years of experience working with FDA/ EU and participating in regulatory agency inspections preferred. Strong Leadership, high level of personal/departmental accountability and responsibility Physical/Mental Requirements: Position requires the ability to sit and/or stand for extended periods and to work in a variety of settings including office areas, aseptic manufacturing areas, warehouse, etc. Must be able to walk to and access all work areas. Routinely climbing stairs is necessary. Use of eye protection, gloves and other PPE is required. Maintaining aseptic area access certification may be required. Non-Standard Work Schedule/ Travel or Environment Requirements: Position requires regular onsite attendance – responsibilities for this position cannot be performed on a remote or telecommute basis. Must have the ability to simultaneously multi-task across multiple capabilities, functions and manages competing priorities, including performing site and functional responsibilities, frequent e-mail and phone communications, and attending multiple meetings and conference calls. Note: these activities may not be time bound to core hours or presence at the site. Must have the ability to effectively manage strict production, time, and performance deadlines. Must be willing and able to work beyond the hours typically defined as a “regular” workday, which may or may not include weekends and holidays.