Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey ahead. And we want you to join us in shaping a future we can all be proud to share—in neighborhoods, at work, and in schools nationwide.

At KinderCare Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive.

We have an exciting opportunity for an enthusiastic, customer centric, highly motivated problem solver. In this role, you will join the Family Operations team; a team passionate about creating amazing customer experiences and building strong relationships with families and business partners. Whether it's problem resolution, billing support, or supporting clients by helping their employees find Backup Care, the Family Operations team is responsible for the family experience throughout the customer's journey.

Responsibilities:

• Provide customer service through chat, email, social media, and telephone to parents of children using our programs and services
• Provide best-in-class customer service to our families; connect with each family, understand the family’s core concern(s), and resolve their issue(s)
• Build strong relationships with business partners across the organization
• Focus and commit to engaging our families and personalize conversations verbally and in writing
• Handle family concerns, provide appropriate solutions and alternatives and follow up to ensure resolution
• Thoroughly log and document all calls, emails, and chats in our internal ticketing system
• Ask questions to interpret, analyze and anticipate the caller’s situation, concern, and decide next steps to resolve their issue
• Share feedback with leadership on what you hear from families
• Share innovative thoughts, ideas, and solutions to improve current procedures and improve our family experience
• Work as part of a team by collaborating with colleagues and allowing for an open dialogue to best resolve a parent’s question or concern

Qualifications:

• Previous remote call center work experience a plus
• Great customer service skills and the desire to help others
• Outstanding written and verbal communication skills via email and chat
• Logical and reasoning mind-set to reach conclusions and approaches to problems
• Able to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
• Able to keep a calm demeanor under stressful situations
• Ability to establish and maintain cooperative working relationships with co-workers and the public
• Comfortable working with multiple applications and windows simultaneously
• Proactive, excellent organizational and time management skills and capable of adjusting priorities quickly
• Self-motivated and the ability to work in a fast paced work from home environment

Our benefits meet you where you are. We’re here to help our employees navigate the integration of work and life:

• Know your whole family is supported with discounted child care benefits.
• Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
• Feel supported in your mental health and personal growth with employee assistance programs.
• Feel great and thrive with access to health and wellness programs, generous paid time off and discounts for work necessities, such as cell phones.
• … and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we’re matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you’ll help bring this mission to life by building community and delivering exceptional experiences. And if you’re anything like us, you’ll come for the work, and stay for the people.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Primary Location : Portland, Oregon, United States

Job : Corporate