About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter, 2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced Enterprise Financial Navigator, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full-time remote position.

Responsibilities:

• Support all work streams related to operationalizing Kindbody’s Benefit Products and Programs
• Maintain key documentation and workflows across COE, virtual, and pharmacy product lines
• Support Implementation and/or Carrier Integration through testing and launch readiness process 
• Support all employer group onboarding processes including building, testing, QA/QC 
• Serve as a subject matter expert on Kindbody’s benefits configurations
• Support CX and billing with respect to enterprise accounts
• Identify and understand benefit plan requirements to ensure Kindbody systems and collateral accurately reflect plan designs
• Execute all protocols to ensure the Kindbody Benefit product is achieving operational excellence
• Own post launch maintenance of eligibility, plan design, benefit utilization, claims, and reporting 
• Problem solve and provide issue resolution guidance and support for eligibility, benefit utilization, and claims blockers
• Maintain account data integrity through collaboration with Customer Success, Product, and Eng
• Own post go-live audit and support Finance reconciliation as needed
• Collaborate cross-functionally to resolve key issues that may arise
• Be the eyes and ears for gaps / changes to improve workflow efficiency
• Recommend process / procedure updates in order to enhance performance and better meet future customer requirements and / or carrier integrations

Desired Skills and Experience:

• Bachelor’s degree required, healthcare and/or benefits experience strongly preferred
• Tactically oriented and possess strong problem solving, operational, and decision making skills
• Strong communication skills via face-to-face meetings, conference calls and written correspondence
• Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
• Flexible, adaptable, and able to respond under the pressure of a fast-paced company
• Experience supporting healthcare benefits strategies for large employers
• Independent learner; must be able to work independently in a manner to achieve goals, objectives and productivity requirements.
• Effectively utilize Microsoft Office tools (Excel, Word, and PowerPoint)

Perks and Benefits

Compensation Range: $24.00-$26.00
(The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package. While the published compensation range is a good faith reflection of the targeted compensation level for the position, Kindbody reserves the right to pay outside of the published salary range.)

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our full-time employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA HSA options; Company-paid life insurance; Short Term Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed.

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against Covid-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: New York. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company.

Please note that Kindbody interview requests and job offers only originate from an @kindbody.com email address. Kindbody will also never ask for bank account information (including routing or account numbers), social security numbers, passwords or any other sensitive information to be delivered over email or phone. Always reference our career site, careersatkindbody, to see if the position that you are applying to is legitimate. If you receive a scam issue or a security issue involving Kindbody please notify us at talent@kindbody.com.

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Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more diverse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our employment and hiring policies and practices without regard to race, color, religion, sex, gender, gender identity, gender expression, pregnancy, citizenship, national origin, ancestry, age, disability, medical condition, military service, military or veteran status, genetic information, creed, marital status, sexual orientation, or any other status protected by federal, state, or local law.