Host

Shaker & Spear

Kimpton Hotels & Restaurants

Belltown Seattle

What You'll Do

Provide the guests, either on the phone or in person, with information and support in a professional and gracious manner. Receive and coordinate reservations and seating for daily and/or nightly service, all the while providing outstanding service to our guests along the way. Act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:

• Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

What You Bring

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
• Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
• Food Handler Certification (if applicable).
• Flexible schedule and are able to work weekends, nights, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.

The hourly pay range for this role is $19.97.This range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We Offer a Comprehensive Package of Benefits Including:

• Affordable medical/dental/vision plans for employee & family (Blue Shield/ Cigna/ Aetna/ Kaiser)
• Basic Life Insurance, Supplemental Life Insurance, Child Life Insurance
• Short & Long Term Disability Insurance
• Hospital Indemnity, Critical Illness & Accident Insurance
• Pet Insurance
• Group Auto & Home Insurance
• Adoption Assistance
• Matched contributions 401k up to 4%
• 1 hour of sick & safe time for every 30 hours worked
• Up to 10 Vacation days after 6 months
• Double-time pay during Holidays up to 8 hours 1 Floating Holiday after 90 days
• Employee rate hotel restaurant discounts in all of Kimpton IHG
• Work perks website discounts
• Backup childcare
• Cell phone discounts (AT&T/Verizon)
• Tuition reimbursement ($1,000/year)
• Free Online Mental Health Therapy
• Paid parental leave after a year of employment

Best Place to Work culture recognition on Fortune Magazine, inclusive culture and supportive of women, BLM, LGBTQ community. Commitment to internal promotions and development.

You can apply for this role by clicking on the Apply button (or through internal career site if you are a current employee). Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.