2 Client Support in Georgia Jobs in Lawrenceville, GA

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Client Support in Georgia

Killerspin Table Tennis

Lawrenceville, GA | Full Time

$41k-52k (estimate)

7 Months Ago

Client Support Worker - Titans Clubhouse - Lilburn, GA

View Point Health

Lawrenceville, GA | Full Time

$39k-49k (estimate)

4 Months Ago

Client Support in Georgia

Killerspin Table Tennis Lawrenceville, GA

$41k-52k (estimate)

Full Time 7 Months Ago

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Killerspin Table Tennis is Hiring a Client Support in Georgia Near Lawrenceville, GA

Killerspin Table Tennis is currently seeking a Client Service Representative in Georgia

As a CSR, you will assist with daily incoming calls, billing, endorsements, and general customer service for existing policies. Candidates should have a positive attitude, be able to multitask, develop relationships with clients, be able to stay organized and meet deadlines.

Responsibilities:

Interact with customers via the phone, chat sessions from the public website
Achieves call and availability metrics to assist in meeting customer service level expectations.
Solve customer problems and find best possible solutions.
Effectively communicates and assists both internal and external customers in a professional manner, identify their needs, providing information, and resolving complex issues via telephone and electronic means.
Identify, support and resolve the service needs of both internal and external customers in a fast-paced environment that requires accuracy, multi-tasking and effective listening and communication skills.
Builds a positive rapport with a diversity of personality types, maintaining a professional attitude and a positive manner.
Navigate multiple computer applications while interacting with customers.
Understand which services will work best to successfully meet customer needs.
Respond to customer voice mail and email messages.
Meets expectations for all call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up codes.

Education

High School Diploma
Some College

Knowledge, Skills, and Abilities:

Ability to exercise influence and create good outcomes.
Willingness to learn new skills and ability to adjust to changes quickly
Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools.
Strong computer skills including familiarity with multiple browsers, multiple tabs and multiple window navigation required.
Must be self-motivated and work well in a team environment. Requires a high energy level and strong sense of urgency, excellent communication, customer service, telephone etiquette and grammar.
Must be able to respond to high volume telephone inquiries.
Must be flexible and be able to work other shifts, as needed, to provide coverage to the Information Center.
Interpersonal and listening skills to build solid relationships inside and outside the organization.

Benefits:

Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
401(k) with 5% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.