Have you longed to fuse your management skills with yourcontouring abilities? 

Does your encyclopedic knowledge of cosmetics make you long for aquiz show?

Do you want to join an international cosmetics brand on the cuspof breaking into a new, diverse, and innovative market? 

KIKO Milano, a staple in European cosmetics, is looking for a KeyHolder to join their management team. Candidates will be in a unique positionto not just support management operationally, but to coach and develop a teamthat will drive the sales engine of the store. This is a challenging hybridposition, where you can fuse your artistry and budding management skills.

PRIMARY JOB RESPONSIBILITIES:

Leadership and Employee Management:

-Lead cosmetics retail store team to drive sales through customerservice training and modeling behavior. Exemplify outstanding customerservice.

-Ensure that retail store management and corporate directives arecarried out while on duty by managing and motivating beauty staff, delegatingresponsibilities, and following through to completion. 

-Maintain and monitor the cosmetics staff’s compliance withCompany policies and directives on selling standards, customer service, dresscode, etc. Ensure that all policies and procedures are communicated, understoodand complied with.

-Partner with Store Manager to make him/her aware of substandardperformance as well as to address any performance or lack of training issuesobserved while on duty.

Initiative, Responsiveness, Planning and Organizing:

-Perform retail closing procedures and opening procedures toensure that the store is ready for business and operating as per Companydirectives.

-Responsible for reporting float & processing closing deposit(if applicable)

-Ensure that the retail store always meets Company standards withregards to merchandising; visual presentations; housekeeping; and lossprevention requirements. 

-Prioritize tasks as manager on duty and allocate time andresources for self and staff as acting manager on duty according to importanceand urgency to ensure all paperwork and store operational requirements arecompleted on time. 

-Protect store assets and inventory.

Customer Service Orientated:

-Ensure the achievement of retail sales goals for self and staffas well as other KPIs (p , upt, conversion) as determined by the Company.

-Monitor beauty staff’s compliance with the Company’s WelcomeTraining and the direction from Trainers to ensure that they are consistentlyusing these techniques.

-Ensure that each staff member is knowledgeable about Kiko USAproducts and stock levels and is able to respond to customer’s inquiries andneeds.

-Monitor beauty sales staff’s performance on the retail sellingfloor to be certain that the Company’s standards of customer services are beingmet and that customers are receiving the maximum level of cosmetics service atall times. 

All other duties as required.

SKILLS, EXPERIENCE AND OTHER REQUIREMENTS:

-At least 1 to 2 years’ experience in the retail industry at asupervisory level managing a sales team.

-Cosmetics/beauty customer service experience preferred

-The ability to drive sales and provide excellence customerservice.

-Understanding of store operations and opening and closingprocedures.

-Training, planning, and performance management skills.

-Computer skills to include a retail point-of-sale software systemand Microsoft Word, Excel, and Outlook.

CORE COMPETENCIES AND TRAITS:

-Leadership Abilities and Employee Management Skills: Canmanage, delegate, and work successfully with other team members to reach goalsto support the achievement of Company goals.

-Initiative and Responsiveness: The ability to react to the needsof management and the business and take action. Can work independently andproactively identify what need to be done and take action accordingly.

-Planning and Organizing: The ability to accurately identifyurgency and plan accordingly.

-Customer Service Orientated: The ability to provide high-qualityservice to achieve the best possible level of customer satisfaction.

-Dependability and Cooperation: Will be accountable for thesuccess of the business. Accepts responsibility for results and setmeasurable standards and goals for self and others. Punctual andreliable.

Physical Demands

The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job.

This position is veryactive and requires standing, walking, bending, kneeling, stooping, crouching,crawling, and climbing all day. The employee must frequently lift and/or moveitems. Specific vision abilities required by this job include close vision,distance vision, color vision, peripheral vision, depth perception and abilityto adjust focus.

Position Type/ExpectedHours of Work

This position regularlyrequires frequent weekend work.