The Operations Manager provides leadership, supervision and direction on strategic initiatives and operating standards to positively impact business results for selected areas of the facility under the guidance of the General Manager or the Director of Operations.

The Operations Manager helps with People: Hire, Train, Retain & Develop Team

• Cultivate a strategic team environment that provides exceptional guest service while directing the Zupervisors, Operations Coordinators and Operations Specialists and ensuring all other team members perform at a consistently high level.
• Ensure team member training programs are being followed.
• Ensure staffing levels are appropriate to meet the needs of the business and maximize the guest experience by following up with the Recruiting Manager.
• Lead and influence Zupervisors, Operations Coordinators and Operations Specialists through effective motivation, leveraging individual strengths to ensure guest satisfaction and maximum productivity.
• Select and develop Zupervisors, Operations Coordinators and Operations Specialists for more responsibility or internal promotability.
• Promote positive team member relations including effective delegation of managerial duties, fostering high team member morale, upholding operations standards, and execution of the performance management process.
• Solve issues regarding cash handling and monitoring procedures
• Responsible for leading maintenance engineering projects and tasks including: preventive maintenance, trouble-shooting, and breakdown/repair maintenance.
• Budgeting, quality control, vendor management and energy management
• Works with maintenance, production, engineering, and outside vendors to improve equipment care and work practice
• Develops reports and provides technical assistance as required; as well as troubleshoots process operating problems, investigates equipment failures, and conducts special test
• Updates maintenance and equipment procedures along with inventory
• Manages daily reporting of activities and organizes the daily and weekly maintenance tasks and assigning to crew members
• Participates in planning meetings and budgeting, as well as work with the development team on new projects/facilities
• Assists with pre-planning of all turnarounds, shutdowns, and special projects including: timing, accumulation of job lists, ordering of parts and materials, and preparation of an overall schedule
• More items that may be assigned by leadership

Requirements;

• 3 year of Maintenance experience
• Must have prior experience being a team lead or have management experience
• Solid attention to detail
• Great communication skills
• Must be proactive
• Problem-solving skills and able to think quickly on their feet
• Have a team player mentality, who is able to work well in a fast-paced environment

Our Team Members:

• Provide excellent guest service experience
• Create a fun and exciting atmosphere
• Exhibit positive attitude, patience, and care
• Must be friendly, punctual, and reliable
• Can communicate effectively
• Have a strong focus on customer service

Pay: $48k-50K Salary

What’s in it for you?

• Paid time off
• Creative & Exciting Environment
• Career Development
• Park Passes & Employee Discounts
• Health, Dental & Vision Benefits

What is KidZania? KidZania is a dynamic city built to inspire, educate, and empower kids aged 4 – 14 through immersive learning experiences! KidZania USA is just 1 of 25 parks worldwide, with our original location in Mexico City that opened over 20 years ago!

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person