Description

We are a well established, very busy office that provides administrative support for after-school, holiday, and summer camp programs. We have experienced unprecedented growth in our programs over the last year and are excited to add a customer-facing associate to our Enrollment team.

The Role

Our new associate will interact with families to promote our programs, address their concerns, answer their questions, and assist them with their needs. This role involves heavy phone and database work and is best suited to an obsessively detail-oriented, people-person who is familiar with needs of parents and guardians of young children and relates well to them.

Responsibilities

• Represent our programs to the community and build relationships with parents and guardians
• Grow our year-over-year retention program
• Maintain leads and assist in processing enrollments in our database
• Draft friendly, articulate memos
• Assist the enrollment team with every day duties including, but not limited to, phone calls, attendance taking, and data entry
• Utilize project management software to maintain tasks and projects
• Attend staff meetings and taking comprehensive notes as required
• Attend company-wide events and trainings and assist at Staff Orientation in June

This is a full-time position. Must be fully vaccinated.

Requirements

• Passion for communicating with parents and guardians of young children in a relatable way; on the phone and in-person, individually and in group settings, and on virtual info sessions
• Experience conducting phone calls that established relationships and partnerships and resulted in increased revenues
• Engaging telephone voice.
•  Excellent spoken and written customer service communication skills
• Solid working knowledge of Brooklyn neighborhoods
• Extremely computer-savvy, resourceful, and ready to learn
• Strong DATABASE and MICROSOFT WORD skills, plus a working knowledge of Google apps such as Gmail and Google Drive. Experience with Excel, Airtable, Teamwork, and/or TeamUp a plus.
• A strong eye for detail and sense of urgency
• Ability to work with numbers and maintain enrollment statistics