Job Details
Job Location
Kickapoo Casino Shawnee - Shawnee, OK
Position Type
Full Time
Description
Job Purpose: Provide friendly, responsive service to create an exceptional dining experience for all our guests. Each server's primary object is to show our guests such a marvelous time; they will want to return again and again.
Essential Functions:

• Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to personally take care of them.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Monitor and observe guest dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist bus person with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Perform other duties and projects as required by management.

Working Conditions:

• Typical of that in a busy casino with heavy cigarette smoke accompanied with a variety of competing noises and communications.
• Flexible hours (week-ends, nights, holidays).

Qualifications
Physical Requirements:

• Walking or standing for long periods of time; Occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• Be able to safely lift dish racks and stacks of dishes weighing up to 40 pounds.
• Be able to work in hot, wet, humid, and loud environment for long periods of time.
• Frequently lifting (up to 50 lbs).
• Be able to reach, bend and stoop.
• Ability to organize and coordinate multi tasks.

Minimum Qualifications for Consideration:

• Be able to communicate clearly and effectively in the predominant language(s) of our guests.
• Must have exceptional grooming habits.
• Computer skills a plus. Open table experience is a plus.
• Must have a basic knowledge of dining room and service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Excellent communication skills.
• Food Handlers License within 30 days from date of hire.
• Must be able to communicate clearly with managers and kitchen personnel.
• Ability to work any shifts, start time, weekends, and holidays
• Documents that establish both Identity and Employment Eligibility.
• Kickapoo Tribal Gaming License.