Kiawah Island Golf Resort consistently ranks as one of the country’s top resorts. It is home to The Sanctuary, one of the only Forbes Five Star and AAA Five Diamond hotels in South Carolina, as well as nearly 500 private villas and luxury homes, and five championship golf courses, including The Ocean Course. We strive to enhance southern hospitality by taking care of our employees and guests. Benefits:Salary PositionDependable schedule Medical, Dental, Vision, 401(k) optionsEmployee Meal ProgramDiscounts on Golf, Tennis, Accommodations, Dining & MoreWork in Paradise! The Front Desk Manager is responsible for the daily operation of the Front Desk Staff, including Guest Service Agents, Assistant Managers, Concierge Team and Night Auditor. They have general oversight of the guest arrival and departure process. Responsibilities include establishing the shift S.O.P.’s and the training of all staff to the standards. The Front Desk Manager is responsible for weekly schedules, payroll and budgets. Expectations & Responsibilities:Communicate proactively, cooperatively, and appropriately with staff, guests and resort departmentsEstablish and maintain uniform and grooming standards for teamResolve and follow up with guests when they encounter an accommodation problemDemonstrate comprehensive knowledge of all villa inventoryProficiently operate all Front Office equipment, including administrative machines, telecommunication systems, software programs, radios, etc.Be an ambassador to Kiawah Island Golf Resort at all times, in and outside of the work placeShould display leadership qualities in regards to thinking clearly, quickly, and making decisionsComply with procedures and requirements established in the Front Office ManualAbility to manage day-to-day operations of 400 villa & home accommodationsAbility to manage Guest Service Agents, Concierge team and Night Audit staffAbility to prioritize tasks effectively and utilize time efficientlyAbility to focus and conscientiously follow through on detailsAbility to actively listen and appropriately respond to guest & owner’s inquiries and complaints, always remaining composed and courteousAbility to work well under pressure and in circumstances of change, making quick and appropriate decisionsAbility to address multiple tasks simultaneously, maintaining control and organizationAbility to speak confidently when resolving guest issuesAbility to forge effective and long-term professional relationships with guests, property owners and resort managers.Uphold the core values and policies & procedures of the resort.Ability to set staff schedules process weekly payrollAbility to set and manage budget for the Front Desk All other duties, as assigned. Qualifications:Minimum Education –High school diploma, or equivalent GED, required. College degree preferredMinimum Experience – Hospitality management education, or at least 2-3 years of front office management experience, preferred.Prefer previous management in resort rentalsExcellent telephone, interpersonal and organizational skills required; high aptitude for computer programs will be imperative.Must possess a passion for providing extraordinary service.Excellent communication skills in English, both verbal and written, required.Excellent organization habits, conflict resolution skills, professional and cooperative demeanor required.Must be able to work both independently and in a team environment.Must be able to pass a background check.Ability to handle confidential information. Essential Physical Requirements: Must be able to lift minimum weight of 20 lbs. across short-medium distances.Must be able to sit / stand for the majority of shift while reaching, bending and stooping.Must be able to work on site due to daily needs of the job requirements. Must be able to work in a fast paced, intense work environment that is stressful at times.Join our team and work in paradise!#kigr4