Overview

KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.

The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers.

Our Core Values define how we do business:• The Customer is Everything.• Relationships Matter. All of Them.• Question Things. Take Action.• Work Hard. Work Smart. Enjoy the Experience.• Growth Mindset.

It’s not just a job – it’s a step in your career!

Responsibilities

SUMMARY:

The wide variety of tasks a Program Manager may fulfill include, but are not limited to, PO Life Cycle, Point-of-Sell process, working with Product Managers and suppliers, program development; project management, collaborating with cross functional teams along with external partners. Will help to develop and maintain processes as needed for programs.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage PO Life Cycle for strategic accounts and other key accounts as assigned ensuring POs are processed accurately and flow from suppliers to our Distribution Centers/Customers.
• As part of the PO Life Cycle, the Program Manager works closely with Product Managers and Suppliers to ensure Promise Dates, Shipments, Tracking, and Deliveries are accurate and timely.
• Manage PO escalations daily utilizing reports to assist Sales ensuring strategic customer SO’s are filled timely, and Promise Dates are communicated effectively.
• Involved in cross-functional internal and external teams from all functional areas primarily interfacing with Product Management, Procurement and Inventory Management, Information Technologies, Pricing Group, and Sales.
• Assist leading teams on projects and programs as needed.
• Develop, Train, and Maintain processes for programs that are managed by the team.
• Communicate and escalate issues impeding progress for programs. Be involved in the resolution of issues using negotiating and problem-solving skills.
• Ensure quality of execution of assigned projects and programs. Time Management skills are imperative in these tasks because of urgency and time-bound requirements.
• Run reports, analyze the data, and utilize various software for programs and projects.

Qualifications

EDUCATION, EXPERIENCE, and/or QUALIFICATIONS: 

• Associates Degree or Bachelor’s Degree (Experience and/or training; or equivalent combination of education and experience)
• 2 years of experience managing projects, programs, and/or procurement is required.
• Customer service experience with strong problem-solving skills
• Strong communication skills (oral & written)
• Ability to communicate across multiple groups to both internal and external customers as well as with all levels within the organization.
• Ability to work independently.
• Effective time management
• Multi-tasking abilities with attention to detail

LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Company.

MATHEMATICAL SKILLS:

• Ability to add and subtract 10-digit numbers, to multiply and divide with tens and hundreds; ability to perform these operations using units of American money and weight measurement, volume and distance.

REASONING ABILITY:

• No major critical thinking required. Work follows established job aids and business rules. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to sit, use hands to finger, handle or feel objects, tools or controls and reach with hands and arms. 

Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. 

BENEFITS:

• Medical, Dental, Vision and Supplemental insurance plans
• Flexible Spending Accounts
• 401(k) with Company match
• Generous vacation, holiday, and sick/safe time
• Pet insurance for our non-human family members

KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity