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CBORD Implementation Consultant
Kforce Tampa, FL
$72k-97k (estimate)
Contractor | Business Services 1 Month Ago
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Kforce is Hiring a CBORD Implementation Consultant Near Tampa, FL

Kforce has a client that is seeking a CBORD Implementation Consultant in Tampa, FL.Roles and Responsibilities:
  • Issue Ownership: CBORD Implementation Consultant will take full responsibility for customer-reported issues, ensuring they are resolved in a timely and effective manner
  • Problem Solving: Research, diagnose, troubleshoot, and identify solutions to resolve system issues, which includes interacting with customers to understand the problem thoroughly
  • Escalation Management: Follow best practices for escalating unresolved issues to the appropriate internal support team resources, with detailed case notes that outline troubleshooting steps and results
  • Customer Communication: Maintain regular communication with customers to keep them informed of the status and progress of their case
  • Documentation: As a CBORD Implementation Consultant, you will maintain detailed documentation of all issues and resolutions in case notes and contribute to a growing knowledge base that helps in faster resolutions of future problems
  • On-Call Support: Participate in on-call rotations, providing support for critical issues outside of standard business hours
  • Continuous Learning: Actively engage in learning new technologies and product updates to improve problem-solving capabilities
  • Communication: Provide timely updates to the client via status report and meeting; Update the Senior Leadership team accordingly and serve as company's system and Business Processes; Provide timely production support
  • Identify and manage risks shared with the client as well as internal risks with the company's business
  • Strong leadership ability, skilled in facilitating cross-departmental collaboration and information sharing
  • Planned, managed and project overseer
  • Implemented and managed projects for CBORD
  • Supported and trained internal teams on newly integrated tools

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Summary

JOB TYPE

Contractor

INDUSTRY

Business Services

SALARY

$72k-97k (estimate)

POST DATE

03/26/2024

EXPIRATION DATE

04/04/2024

WEBSITE

kforce.com

HEADQUARTERS

FORT WORTH, TX

SIZE

1,000 - 3,000

FOUNDED

1962

TYPE

Public

CEO

JOSH EDWARD

REVENUE

$1B - $3B

INDUSTRY

Business Services

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About Kforce

Kforce is a professional staffing firm that matches job seekers and employers in the areas of technology, finance, accounting and healthcare.

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