RESPONSIBILITIES:
Kforce has a client that is seeking an Application Technician III in Cleveland, OH.
Roles and Responsibilities:
ServiceNow ITOM Administration:
* Configure and maintain ServiceNow ITOM modules including Discovery, Service Mapping and Cloud Accelerate to ensure optimal performance and accurate representation of the IT infrastructure
* Collaborate with cross-functional teams to understand business requirements and implement ITOM solutions that align with organizational objectives
CMDB Automation:
* Design, develop, and implement automation strategies for populating and maintaining the CMDB using ServiceNow Discovery and other automation tools
* Create and customize discovery patterns to accurately identify and classify configuration items (CIs) within the IT environment
Integration and Orchestration:
* Integrate ServiceNow ITOM with other IT systems and tools to facilitate seamless data flow and interoperability
* Leverage ServiceNow Orchestration for automating workflows and tasks related to IT Operations Management
Documentation:
* Maintain clear and comprehensive documentation of configurations, automation scripts, and processes related to ServiceNow ITOM and CMDB
Collaboration:
* Collaborate with IT teams, stakeholders, and end-users to understand their needs and provide effective solutions that enhance IT service delivery
REQUIREMENTS:
* Bachelor's degree in Information Technology, Computer Science, or a related field
* ServiceNow Certification, with a focus on ITOM, such as Certified Implementation Specialist - IT Operations Management
* Proven experience in ServiceNow ITOM administration, including hands-on experience with Discovery and Service Mapping
* Strong scripting skills, particularly in JavaScript, for customizing and automating ServiceNow processes
* Experience in CMDB automation and a deep understanding of Configuration Management concepts
* Familiarity with integration techniques and APIs, ensuring seamless connectivity between ServiceNow and other IT systems
* Excellent problem-solving and troubleshooting skills, with a proactive approach to identifying and resolving issues
* Strong communication skills, with the ability to convey technical information to both technical and non-technical audiences
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.