Description

Inventory Planning:

· Develop and maintain inventory management strategies to optimize stock levels and meet customer demand.

· Forecast product demand based on historical data and market trends.

· Coordinate with suppliers and internal teams to ensure timely procurement of goods.

Production Planning:

· Collaborate with production teams to schedule and prioritize manufacturing processes.

· Monitor production progress and adjust plans as needed to meet delivery timelines.

· Identify and resolve production bottlenecks and issues.

Customer Service:

· Coordinates liaison between sales department and other functional company groups. 

· Provide accurate and timely information to customers regarding product availability, pricing, and order status.

· Resolve customer complaints and concerns in a professional and customer-friendly manner.

· Audits sales order entry to shipment process

Data Analysis and Reporting:

· Analyze sales and inventory data to identify opportunities for improvement.

· Prepare reports on key performance indicators related to planning and customer service.

Continuous Improvement:

· Participate in cross-functional teams to drive process improvements in planning and customer service.

· Suggest and implement best practices to enhance efficiency and customer satisfaction.

Requirements

· Minimum 2 years of related experience in shipping/receiving/warehouse, and/or customer service OR 

· Bachelor’s degree in business, Supply Chain Management, or a related field (or equivalent work experience).

· Strong organizational and multitasking skills.

· Excellent communication and interpersonal abilities.

· Proficiency in using inventory management software and Microsoft Office Suite.

· Problem-solving skills and the ability to think critically.

· Previous experience in inventory planning, production planning, or customer service is a plus.