KeyStaff is excited to announce that we are actively hiring for a Customer Service Phone Tech Support Representative in New Braunfels , TX 78130

Schedule :

• Monday- Friday
• 8 : 00am – 5 : 00pm

Job Duties and Responsibilities :

• Responsible for providing technical problem resolution, troubleshoot issues with security products, and provides customer service support over the phone.
• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to ensure proper operation of company products.
• Reads and works with drawings, process sheets, operation manuals, schematics and work orders
• Test and repair electronic boards, parts, hardware, and other manufactured security products using hand tools and power tools and machinery.
• Ship product parts under warranty and for repairs or lost items to customers
• Provides on-site / off-site product training to vendors, sales dealers, staff, etc...
• Maintain logs and reports; customer phone, repair, inventory logs / reports, etc.

Job Requirements and Qualifications :

• Must be able to lift, carry, push, and pull or otherwise move objects up to 50 pounds occasionally and / or frequently.
• Knowledge of and skill in operating personal computer and other office equipment
• Ability to read and interpret installation instructions, blueprints, process sheets, operations manuals, schematics, and work orders.
• Ability to quickly identify issues, form solutions, and troubleshoot on electronic and hardware products. Ability to use various soldering and wiring technics.
• Ability to use electronic testing equipment, measuring devices and hand tools.

Additional Skills :

• Effectively listening and communicating verbally and in writing.
• Bilingual : English / Spanish, preferred.
• Ability to compile and maintain records, logs and organize reports accurately.
• Ability to operate office equipment and systems; computer, email, excel and phones etc.
• Ability to establish and maintain effective working relationships internally and externally.
• Be willing to work weekend hours and overtime as required.

KeyStaff, Inc Since 2004. Let us be the Key to your success!!

s ability to perform adequately, sexual orientation, marital status, or any other characteristic protected by law.

INDHM

Last updated : 2024-04-28