Position: Registration Authority Agent
Location:Albuquerque, NM
Salary Range: $72,900 - $82,900 per year
Clearance: Q Clearance Required

KeyLogic is seeking a Registration Authority Agent to support a major national laboratory.

The successful candidate will be supporting classified end-user support with processes for managing and delivering services associated with the customer's classified enterprise networks that are ITIL conformant. Resolving incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices used to access enterprise classified networks. Requests are received via phone calls, emails, chats, and web submittals. Classified end-user support is delivered either remotely or deskside to best suit the needs of the customer. Classified end-user support is responsible for (1) delivering remote and/or deskside IT support by creating, maintaining, and using knowledge articles; (2) performing basic troubleshooting to resolve, capture, report, and escalate incidents and requests. Additionally, support to multi-user rooms (e.g., Skype rooms, classrooms) and video and collaboration technologies.

Responsibilities:

• Issue PKI cards for SRD classified networks.
• Verify the identity of PKI applicants.
• Work with the team to pilot the PKI technology, tools and processes and help resolve issues.
• Apply IT skills and experience to optimize processes related to IT tools and back-end systems.
• Work with various customers.
• Perform duties related to lost or inactive cards.
• Act as a backup for other classified PKI services.
• Provide excellent customer service.

Qualifications:

• Bachelor's degree with a minimum of 2 years' of computer related support experience; recent experience is desired.
• In lieu of a Bachelor's degree, an Associate's degree and 5 years of experience or an additional 6 years of job-related experience totaling 8 years of experience is applicable.Certificates can assist in offsetting experience requirements.
• U.S. Citizenship is required per contract.
• Must have an active U.S Department of Energy Q security clearance.

Desired:

• Any IT Certs are preferred (HDI, Microsoft, Dell, CompTIA, ITIL, etc.)
• Any experience with Configurations, Migrations, &/or adding Memory