Location :

For Those Who Work At Home - Various, Ohio 44145

ABOUT THE JOB (JOB BRIEF)

The Mortgage Loan Processing Assistant is responsible for obtaining necessary information to meet quality standards for completeness, accuracy and timelines established for the loan type.

This individual will provide highly skilled support to the Mortgage Loan Processors. Reviews loan files for appropriate documents including credit report, updates title work, appraisal, final inspections, hazard insurance, flood certification and flood insurance if required.

Will maintain and enhance personal knowledge of products and services as well as the laws, regulations and internal policies and procedures.

Is able to interface effectively and professionally with clients, Loan Officers and branch referring partners. Provide quality customer service by answering questions for external and internal customers in a timely and professional manner.

ESSENTIAL JOB FUNCTIONS

• Review all loan applications for accuracy, completeness and compliance
• Image / index, review and submit completed files via the loan origination system to the underwriting department
• Manage a time-line on all assigned loan files, ensuring the timely receipt of all required documents, following-up with the appropriate party, and scheduling appointments as necessaryDirectly communicate with Loan Officers, clients, service providers and branch referring partner
• Provide exceptional service for both internal and external customers
• Communicate with various companies to obtain property survey, flood certificate, title commitment and payoff information
• To assist with documentation collection and data entry
• Must be able to work independently and handle multiple priorities
• Other duties as required

REQUIRED QUALIFICATIONS

• High school diploma or equivalent work experience required
• Prior experience in residential mortgage processing on agency products is a plus but not required.
• Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)
• Excellent written and verbal communication skills and ability to work in a team environment
• Demonstrated ability to prioritize, multi-task, meet deadlines
• Ability to network and interct with others to build internal relationships to foster team environment.
• Proven success working in fast-paced, high volume environments
• Precise attention to detail
• Excellent organizational skills and follow through
• Ability to handle competing priorities effectively and within established timeframes
• High level of integrity and trust; must be a team player with a selfless attitude

COMPENSATION AND BENEFITS

This position is eligible to earn an hourly rate of $18-20per hour based on experience / geography. Compensation for this role also includesshort-term incentive compensation subject to individual and company performance.

Please click for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.

As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date : 04 / 24 / 2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

LI-Remote

Last updated : 2024-04-23