1 Bank Client Adjustment Specialist (FT) Job in Albany, NY
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Bank Client Adjustment Specialist (FT)
$37k-48k (estimate)
Full Time | Banking
5 Months Ago
KeyBank is Hiring a Bank Client Adjustment Specialist (FT) Near Albany, NY
Location: This is a hybrid opportunity and will require a minimum of one day in office.
- If working at 555 Patroon Creak Blvd in Albany the day in office will be Wednesday
To apply directly, please visit:
https://keybank.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Specialist---Client-Servicing_R-22727
Or simply reply here and a recruiter will touch base with you on completing the application and scheduling a phone interview.
https://keybank.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Specialist---Client-Servicing_R-22727
Or simply reply here and a recruiter will touch base with you on completing the application and scheduling a phone interview.
ABOUT THE JOB
As part of the Client Servicing vertical of Onboarding & Servicing Technology and Operations, associates specialize in Research and Adjustments, Account Analysis and KeyAccounts Manager support our clients across the team’s broad areas of responsibility. As such, the chosen candidate can expect to be required to perform tasks such as (but not limited to):
- Perform basic to complex research using various bank systems
- Providing of deposit, check, statement and report copies
- Research and resolution of both monetary and non-monetary differences which occur during check, credit card processing or corporate client billing
- Performing routine research and process transactions as requested by clients utilizing specific Enterprise Commercial Payments products.
- Complete data entry into various bank systems
ESSENTIAL JOB DUTIES:
- Primary focus is on execution within defined parameters with some expansion based on development. Roles at this level are responsible for routine operational and/or administrative work with little to no discretion and decision-making.
- Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
- May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
- This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
- Performs basic routine tasks assigned by manager with little autonomy. May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers.
- Completes work by following clear defined procedures.
- Other duties as assigned.
REQUIRED QUALIFICATIONS
- 0-1 years experiences with working knowledge of the business or general office skills.
- High School Diploma or GED equivalent. College degree preferred.
- Works well with others in a fully developed work team environment.
- Open minded and adaptable to new ideas in a changing environment.
- Excellent customer service skills.
- Proven excellent verbal/written communication and interpersonal skills.
- Good judgment and decision making ability.
- Ability to work under pressure and meet deadlines.
- Analytical, research and problem resolution skills.
- Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
- Comfortable navigating multiple computer systems and applications.
- Proficient in Microsoft Office applications.
- Basic understanding of accounting principles.
- Basic knowledge of banking policies, procedures, government regulations.
- Basic understanding of loan documentation.
- Proven ability to handle all monetary/ processing functions independently.
- Basic knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires.
- Basic knowledge of banking policies, procedures and governmental regulations.
- Ability to perform simple scheduled and non-scheduled maintenance functions.
- Proven ability to handle high transaction volumes accurately.
- Ability to meet production goals.
- Proven ability to handle all customer service inquires and diffuse difficult customer situations independently.
- Exceptional attention to detail.
- Excellent customer service skills.
COMPENSATION AND BENEFITS
The pay rate for this opportunity is slated to be $19.00-$20.00 per hour based on qualifications and experience
Job Summary
JOB TYPE
Full Time
INDUSTRY
Banking
SALARY
$37k-48k (estimate)
POST DATE
12/15/2023
EXPIRATION DATE
06/03/2024
WEBSITE
key.com
HEADQUARTERS
TOLEDO, OH
SIZE
15,000 - 50,000
FOUNDED
1849
TYPE
Public
CEO
RICK GRAY
REVENUE
$5B - $10B
INDUSTRY
Banking
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About KeyBank
KeyBank is a provider of personal and commercial banking products and services for businesses and individuals.
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