At least 8 years of experience in one or more facets of IT Operations

At least 4 years of experience supervising and/or leading technical teams.

At least 3 years of experience working in supporting J2EE application/HTTP Webservers/Middleware Components like Oracle WebLogic/IBM WebSphere/MQ, JBoss, Apache/Sun ONE.

At least 2 years of experience analyzing J2EE application/http webserver, network statistics using tools like Wily/CA Introscope, Oracle Enterprise Manager Grid Control, IBM Tivoli Monitoring or HP OpenView.

At least 2 years experience with strong IT Service Management (ITSM) knowledge in the areas Incident, Problem and Change/Release management

Excellent communication, interpersonal relationship skills, organizational, planning and execution skills.

Experience with handling technical problems and engaging with various levels including technical architects and Leadership to assist in addressing the problems.

Knowledge of IT infrastructure systems, processes, procedures, and Continuous Service Improvement as related to IT service management.

Ability to manage multiple competing priorities and flexibility to adjust to changing requirements, schedules, and priorities.

Experience developing ways of accomplishing goals with little supervision, capable of reaching objectives and determining when escalation of issues is necessary.

Available on call 24x7, developed staffing forecasts to ensure adequate support coverage in a 24x7x365 environment.

Ability to maintain professionalism under pressure.

Bachelor s degree in information technology, Computer Science, or a related field, or equivalent experience.

Preferred: Certification in J2EE Application servers and AWS hosting.