EOE Statement
Key Concepts Knowledgebase is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), reproductive health decisions, marital status, personal appearance, matriculation, political affiliation, credit information, employment status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, homeless status, or any other status protected by federal, state, or local laws.
Description

Key Concepts Knowledgebase, LLC., is seeking a ESS Desktop Engineer (Level II) for a project at a large government support organization. The successful candidate will work with our IT managers, engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in a timely, cost-effective manner.
The ESSDesktop Engineer (Level II) responsibilities are as follows:

• Configure, troubleshoot and install various IT hardware and applications such as desktops, routers, servers, switches, Wi-Fi antennas, Network security devices, Access control systems any other application once given the necessary procedures and authorization.

• Analyze existing requirements and prepare for hardware acquisitions.
• Develop installation schedules, prepare, create and test installation packages.
• Prepare documentation for configuration changes and supporting test reports.
• Develop training for site personnel in the use of equipment in collaboration with the training manager.
• Coordinate post installation operations and maintenance support.

• Keep track of all hardware inventory and provide weekly reports on status of all Hardware inventory stock.

Qualifications:
Knowledge, Skills and Abilities:

• Must be detail-oriented, organized, and can work under tight deadlines.
• Must have a comprehensive knowledge of generic IT hardware devices and working knowledge of new more complex devices.
• Must have the ability to read and understand installation guides, wiring drawings, system requirements and site-specific installation policies/procedures.
• Must have excellent analytical skills in troubleshooting IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge.

• Must understand how to configure IT hardware, and/or be able to communicate with engineering for directives on newer system's configuration.
• Must have competencies in testing/verifying proper operation of all hardware installations with direction from the engineering staff or IT administration.
• Must be able to learn installation procedures and best practices for special systems via training or direction from engineering.
• Must have a comprehensive knowledge of MacOS IT hardware devices and software and working knowledge of new more complex devices.
• Must have excellent analytical skills in troubleshooting MacOS IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge.
• Must understand how to configure MacOS IT hardware, and/or be able to communicate with engineering for directives on newer system's configuration.

Position Requirements

Required:

• Excellent written and verbal communication skills with the ability to communicate very well with users, peers and managers.
• Extensive knowledge of IT Hardware systems and their configurations

• Extensive experience troubleshooting IT Hardware systems.
• Generic program management and reporting competency.
• 5 years progressive experience as a Tier II or Tier III Support Technician in a federal government IT service delivery operation with large scale, multi-faceted IT support.
• Must have two of the following certs: CompTIA , CompTIA-Network and CompTIA- Server .

Desired:

• NIH experience
• ITIL Cert

Training and Certifications:
Education:

• Associate degree in Computer Science, Engineering, Information Technology, or related discipline with 4 years of experience; or a GED with a minimum of 5 years' years demonstrated related work experience in a large multi-platform Information Services environment.
• HDI institute certifications

Other:

• Must be able to obtain and/or pass a public trust background check. Must be able to work flexible hours and multiple locations.

Full-Time/Part-Time
Full-Time
Position
NIH Hardware Installation Technician (Level II)
Location
Bethesda
This position is currently accepting applications.