Overview

The IT Business Analyst I position is responsible for analyzing business processes as it relates to the company’s property and financial management systems. Responsibilities also to include provide software support to operations/accounting/corporate team members, troubleshooting software problems, end user support, diagnosing and resolving software issues, and researching and identifying root causes of issues and provide resolution.

Responsibilities

• Provides standard level of application and technical helpdesk support to customers and clients for all PM applications systems, integrated and interfacing products, websites, ILS sites, and resident portals in a timely manner to prevent downtime.
• Maintains basic system security, user setups, password resets, user group creations, and permission changes with escalation for major change requests.
• Provides resolution to helpdesk tickets, end-user support, and assistance via phone, remote access, email, etc., as needed.
• Takes initiative to become knowledgeable of all PM system and its functionality, to include but not limited to, Yardi Voyager, Rent Café CRM, Rent Café, Affordable, etc.
• Knowledgeable of integrations and connections between PM systems, websites (corporate & property), ILS sites, call centers, and other third-party applications
• Participates, assists, and contributes to the successful implementation of application systems and products; setups, maintenance, problem-solving, and/or troubleshooting.
• Develops a clear understanding of system policies, procedures, processes, and workflows.
• Maintains PM system changes, global and/or property specific, with management approval.
• Performs data entry during all implementations and transitions with minimal guidance.
• Ability to thoroughly review technical issues, identify root causes, and follow through to completion.
• Effective engagement and communication with internal and external customers/clients
• Builds and maintains relationships with intra-departmental groups to support shared service goals.
• Actively contributes to department effectiveness by identifying issues and providing feedback and recommendations for system improvements, solutions, and course of action.
• Effectively organizes, prioritizes, and manages individual workload to ensure successful completion of assigned tasks and responsibilities.
• Strong customer service skills, analytical skills, and attention to detail, required.
• Professional, courteous, and exceptional written and verbal communication skills
• Ability to work as a team and/or individually, as needed.

Qualifications

• Must have a minimum of 2 years’ experience in a Information Technology role with a client facing aspect, such as within a Help Desk environment
• Must hold an Associate’s degree in business or technology or have equivalent combination of education/experience
• Minimum 2 years property management experience with proficiency in property management/accounting software (Yardi) is preferred
• 3 years of application support preferred
• Strong attention to detail and positive work ethic
• Excellent verbal and written communication skills

The above-referenced position summary is a guideline designed to present an overview of the job duties and is not intended to be a comprehensive list of responsibilities and requirements.