Overview

KETTLER currently has an opening for a Concierge at The Harriet Aprtments, located in Baltimore, MD.

The Concierge, under the direction of the Community Manager and Concierge Lead, is responsible for working to achieve maximize resident satisfaction and retention by providing excellent customer service to residents and guests. 

Responsibilities

• Manage administrative requests from residents
• Distribute packages and sign for deliveries
• Record resident service requests and ensure timely follow-up
• Assist team members with administrative or office needs such as assembling move-in packets and lease packets, etc.
• Issue guest parking passes and notify Community Manager of any unauthorized vehicles
• Maintain schedule for party room, media room, or any other events and amenities
• Receive and distribute office mail
• Audit and reconcile KeyTrak daily and weekly
• Assuring all service request follow up is completed within 24 hours
• Complete all other tasks as assigned by the Property Manager

Customer Service

• Serve as the primary point of contact for the property, greeting all customers, residents, and guests
• Ensure that all guests/customers are let into the building within a timely manner and directed appropriately
• Assist residents with directions, community information and services as well as information regarding the surrounding neighborhood
• Answer primary property phone line and deliver messages to the appropriate recipient
• Ensure excellence in curb appeal and continuous inspection of common areas and desk for cleanliness
• Advise Community Manager or appropriate team member of conditions in the community affecting the resident’s safety, reporting any residential dissatisfaction
• Maintain professional dress and conduct at all times

Qualifications

• High school diploma or equivalent
• 1-2 years customer service or sales experience
• Availability to work during designated shift every day of the year, including all holidays but excluding vacation and sick hours
• Excellent computer and telephone skills
• Knowledge of intranet applications, printers, multi-line telephones, fax machine, photocopier
• Excellent English communication skills, both verbal and written