Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements

Position duties include, but are not limited to the following:

• Analyze customer requirements and develop system changes that improve the workflow and productivity of end-user processes.
• Receive, manage and document escalated request/incident tickets, analyze and troubleshoot complex systems problems, and develop creative solutions.
• Participate on implementation teams to deploy new systems and systems enhancements under the direction of the project lead. Participate in the development of time and cost estimates for proposed projects.
• Implement new systems, software, and related components with minimal impact on other production environments. Maintain a stable test environment to conduct development activities.
• Maintain a suite of programs, procedures, and samples to test new/modified systems and software. Run test programs to validate the operation of systems and software. Analyze problems identified by testing and recommend/implement solutions.
• Monitor, troubleshoot, and resolve system performance problems. Tune system configurations to reach optimal operating capacities.
• Develop disaster recovery and backup processes and procedures and schedules for assigned systems. 
• Develop VB, PowerShell, batch, and other scripts to maintain systems and support end-user functionality needs.
• Build and tear down servers based on project plans and established system/platform life cycles.
• Develop, deploy, and maintain virtual server and virtual desktop systems based on business requirements and end-user needs.
• Configure Active Directory settings and identity management functions per the overall IS and KHN security framework.
• Maintain documentation on system configurations, backup procedures, troubleshooting steps, and other key information.

Position requirements: 

• 2 year Associate's degree or equivalent IT certification or experience required
• 3-5 years of related systems administration experience
• Experience with network administration and related management utilities
• In-depth knowledge of network/server operating systems
• Demonstrated experience installing and configuring servers
• Detailed understanding of Windows, UNIX, and TCP/IP protocols

Preferred Qualifications

*Specifically seeking skills and experience in Epic Client Systems Administration (ECSA) and/or Desktop Virtualization for this position.

Education

• Associate degree or equivalent combination of education, certification, and experience Work Experience

Work Experience3 years of relevant systems support/administration experience required. Experience within healthcare organizations preferred. Working knowledge and experience with the following:

• Network and server operating systems
• Server and database administration tasks
• Network and storage administration and related management utilities
• Remote access configuration
• Policy-based management
• Cloud administration
• Virtualization
• Working with modern APIs (REST)
• Scripting and automation (PowerShell)
• Disaster recovery protocols

Licenses, Certifications and RegistrationsObtain applicable certifications when required.

• Microsoft 365 Certified: Windows Server Hybrid Administrator | Azure Administrator | Modern Desktop Administrator
• RedHat Certified Systems Administrator
• Citrix Certified Administrator (CCA)
• Epic Client Systems Administration (ECSA)
• VMware Certified Professional

SkillsCharacter

• Serves with humility. Has a seek-first-to-understand mentality. Is a caring servant leader.
• Seeks wisdom. A self-starter in developing themselves. Driven by curiosity to proactively learn and innovate. Has the heart of a learner.
• Builds trust. Develops healthy, collaborative relationships.

Competencies

• Possesses excellent communication and collaboration skills with the ability to interact effectively with teams and customers.
• Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues
• Works with the defined standard processes, systems, and frameworks.
• Demonstrates flexibility, adaptability, and prioritization skills.