Overview:

We are looking for an Account Supervisor to join our North American Issues/Crisis Management Team!

About the Job:

This is a tremendous opportunity to work on high profile accounts across a variety of industries, build trusted relationships with client and do work that makes a direct impact on our client’s business. This is an exciting opportunity to help our clients with reputation management work, including building issues-management and crisis communications plans, develop and facilitate crisis simulations and dive into real-time crisis management and counsel when issues emerge.

Responsibilities:

• Act as primary contact to clients, continually fostering client-agency relationship to build trust and become a valuable resource to clients.
• Provide strategic guidance to clients on an ongoing basis; anticipate and address clients’ needs.
• Troubleshoot client problems as they arise; seek senior management input whenever appropriate.
• Motivate team members by promptly reviewing work and providing constructive feedback; encourage team to take advantage of training and development opportunities.
• Represent agency and work in client integrated agency meetings, helping to troubleshoot and identify opportunities for collaboration.
• Independently implement defined crisis preparedness projects.
• Lead junior staff in working effectively and in the best interest of client(s).
• Demonstrate proficiency in writing and editing materials including programs, proposals, press materials, byline articles, speeches, correspondence, reports, etc.
• Strive to develop the best communication and presentation skills possible to effectively articulate ideas to clients, colleagues and others.
• Manage account financials including budget allocation and control, client billing, supplier invoicing and purchase orders; ensure team billability and account profitability.
• Work with account team(s) to build incremental business.
• Communicate account status to agency management regularly.
• Participate in new business programming and presentations.

Qualifications:

Any combination of education and experience providing the required skills and knowledge for successful performance would qualify. Typical qualifications would be equivalent to:

• Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing, or a related field preferred.
• 4 years of experience in public relations agency or similar position.
• Ability to work in fast-paced environment and meet deadlines while managing multiple projects and teams.
• Detail-oriented with the ability to multi-task and manage priorities.

The salary range for this position is $85,000 to $98,000. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, education, years of experience, past training, skills and abilities of applicant, internal equity and local geographic market data. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available.