Kerma Direct Sales Division, based in Miramar, Florida, manages the delivery of Rehabilitation Equipment and Supplies, Diagnostic Equipment, Durable Medical Equipment (DME), Exam Room Tables, Chairs, Cabinetry, Infant Care, Stretchers, and Operating Room Stainless Equipment and many other products. This division streamlines the ordering and invoice process for customers by allowing them the convenience of ordering an array of products from one location. Our customers receive a quality product, with competitive pricing, delivered on time, and excellent customer service. The Direct Sales Division has carved out a niche market based on Direct Customer Sales and Drop Ship Processing, to establish a “Healthcare Resource Center”.

The successful candidate will be responsible for providing services and support to customers, by providing information on products, orders in process and other information, and assisting in resolving customer service problems. Provides support to customers on orders from initial contact to ensuring that all servicing needs of the customer are met. This includes but is not limited to processing orders, providing price quotes, assisting with returns.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Process & confirm orders received by phone, fax, email and EDI, within 24 hours of receipt

Provide information on products such as:

Notify customers of changes, discrepancies and delays with the orders

Status of orders, tracking information and proof of deliveries

Pricing, cross-references and quotes

Submit Credit Transaction Request for:

Return Authorization

Credit Request

Credits and Rebills

Short Shipments

Submit new customer account forms after verifying membership status

Submit item load change form after verifying pricing, description, and UOM

Receives and documents customer complaints, and assist in resolving customer order problems

Review reports to verify on time shipments and to verify accuracy

Conducts follow up processes to respond to customer needs

Maintains files for all sales orders

Maintain effective communication skills between co-workers and management

Performs other duties (special projects) assigned by manager, as needed

Must have a “can-do” attitude

Adheres to all company policies and procedures in addition to Division specific guidelines

Maintain a minimum Standard Guideline of 40 Orders, 20 Phone Calls, 0 Pending daily.

Perform all duties on a daily basis and in a timely manner.

MIMINUM QUALIFICATIONS

Education and Experience:

· High School graduate with at least 1 year College Level (Associates degree preferred) and a minimum of 3 years of related experience, or a Combination of Education and Experience.

Knowledge/ Skills/Abilities:

· High Level Ability to Analyze Processes and Perform Tasks

· Proficient Computer and Computer Software Skills (i.e. Microsoft Suite)

· Exceptional Attention to Detail and Proactive in Accurate Task Completion

· Exceptional Phone Etiquette and Excellent Communication Skills

· Solid Understanding of Customer Services Processes

· Proficient with 10 key calculators

· Results Driven, Face Pace, Team Environment

· Excellent Time Management Skills and Multi-Task Skills

· Ability to maintain Confidentiality Information

Physical Requirements:

· Must be able to sit in stationary position for extended periods of time

· Must be able to lift up to 5 lbs.

WORKING CONDITIONS:

Works in office environment.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person