Kenwood Hearing Center Practice Assistant

The Kenwood Hearing Center Practice Assistant is a position that involves various important back-office duties and projects, as well patient-facing work backing up other PCCs in the practice.

SPECIFIC FUNCTIONS:

• Filling in for PCCs who are out of the office - this requires working in various of our Sonoma County offices and perhaps rare occasional stint at our Fairfield or El Cerrito offices
• Physician referral marketing preparation of materials doctor visits
• Following up on patients who need to be scheduled or rescheduled
• Assisting Insurance Billing Specialist with insurance billing needs
• Assisting Bookkeeping Specialist with bookkeeping needs
• Miscellaneous back-office projects

ESSENTIAL PCC FUNCTIONS:

• Creates a warm, welcoming environment for patients and visitors
• Opens the office and ensures the front office is in order
• Coordinates all appointments and actions in the practice utilizing office administration software
• Provides patient care on phone / in person – begins building a relationship and establishing trust
• Optimizes customer satisfaction, provider's time, and treatment room utilization
• Confirms hearing aids and ear molds are ready prior to client appointment
• Communicates to potential patients the benefits of the hearing practice
• Handles first counters to competitive comments and claims by potential patients
• Handles all payments / insurance claims
• Generates communication / mailings to patients and doctors
• Qualified to handle difficult situations / patients / vendors with a calm and pleasant demeanor

COMPETENCIES:

• Thoroughness and strong attention to detail, prioritization, and organization
• Excellent customer service skills, as well as oral and written communication
• Willingness and ability to establish and continue new relationships with the medical community
• Natural empathy
• Ability to handle multiple tasks, troubleshoot and problem solve
• Ability to maintain confidentiality of sensitive information

REQUIRED EDUCATION AND EXPERIENCE:

• At least 3-5 years of experience directly related to the duties and responsibilities specified, specifically with front desk responsibilities in a customer service-oriented environment
• Excellent communication skills and desire to develop and establish relationships with new people
• Must be high school graduate or above
• Excellent computer skills (Google Docs, Microsoft Office, inclusive of Word, Excel, PowerPoint)
• Ability to type at a reasonable WPM
• Proven ability to work in a fast-paced environment and handle multiple tasks simultaneously

Job Type: Part-time

Pay: $25.00 - $30.00 per hour

Expected hours: 20 – 30 per week

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 3 years (Required)

Ability to Relocate:

• Santa Rosa, CA 95409: Relocate before starting work (Required)

Work Location: In person