Overview

Are you someone who loves to be of service to others? Do you enjoy when people depend on you for help? Are you organized and detail-oriented? Do you thrive on building relationships with others? If so, working as a Senior Patient Service Specialist role could be a great fit for you. 

This is not your average front desk, receptionist position – it’s so much more! Working as a Patient Service Specialist at Select Medical can be a highly fulfilling job that allows you to not only have a positive impact on the patient’s experience, but also your coworkers’ experience, and the results we achieve as a company. So while you will be stationed at the front desk, you will be making an impact on patient care experience, which directly leads to your own personal and professional growth! 

At Select Medical, every team member has a critical role to play in the success of our patients and our company. As such, as a Patient Service Specialist, your performance is one of the keys to our ability to consistently provide a great place for patients to receive care and treatment, as well as a great place for employees to work.

Select Medical is the nation’s leading physical therapy provider and our teams are dedicated to the communities we serve and to delivering an exceptional patient experience in a welcoming, positive, and helpful environment. This Patient Service Specialist position goes above and beyond the normal duties of a secretary or receptionist. As an employee at Select Medical, you will have the ability to impact people’s lives in truly meaningful ways every day. We are looking for someone to join our team who will help us make a positive impact in the local community.

General Requirements: The ideal Select Medical employee is…

• Adaptable and Flexible: willing to adapt or adjust to accommodate your colleagues and patients
• Patient-centric mindset: the patient always comes first and you will make the first and last impression on them
• Exceptional communication skills: communicate proactively and with empathy
• Detail-oriented: people count on you to ensure all the details are done correctly the first time around
• Team Player: you will be an integral part of a clinical team

 Schedule:

• Clinic Location: Lexington, KY
• Type of Employment: Full-time
• Hours: up to 40 per week 
• Full Medical and Dental Benefits: Yes 
• Report to assigned Market Manager and Regional Director

Responsibilities

The ideal candidate possesses the ability to consistently perform the following job duties with excellence: 

• Support 1 to 4 centers onsite and/or remotely.
• Conduct and train Tier 1 and Tier 2 Patient Service Specialist new hire orientations. Distribute any new policy or procedure for Tier 1 and Tier 2 Patient Service Specialist.

• Responsible for all month end procedures including completion and insurance that all patient notes, patient charges, patient co-pays are up to date, collected and correct. This process is very detailed oriented and crucial in order to find any mistakes or missed documentation.
• Adjustment journal review and responsible for decreasing clinic(s) bad debt.
• Warmly greet every patient with eye contact, a smile, and a positive statement.

• Conduct and manage verifications, authorizations, Aetna unit tracking, daily close and service que management.
• Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations.
• Complete the benefit information sheet for all new patients.
• Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude.
• Ability to problem solve by providing resolution for various situations.
• Offer a fond farewell, providing any pertinent information about their next appointment.
• Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep.
• Live the Select Medical Values in every interaction, every day.

Qualifications

• High School Diploma or GED required
• Minimum 1 year experience in the role of a Tier 2/Patient Service Specialist, ability to travel to multiple locations.
• Experience and ability to train others.
• Proficient knowledge and understanding of all applicable scheduling and billing systems.
• Strong interpersonal, verbal and written communication skills.

Physical Requirements:

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
• Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift. Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics.
• Ability to carry office supplies up to 10lbs.
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction.
• Ability to speak and hear sufficiently to understand and give directions

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.