Position(s): Manager – Kennel and Pet Care Services
Last Revised: May 2024
Job Status: Non-Exempt/Full-time
Reports to: GM Supervisory
Responsibilities: Yes

I. GENERAL FUNCTIONS
The Manager – Kennel and Pet Care Services supervises all KENL INN Pet Care Attendants and is responsible for the quality and quantity of services provided as well as the financial viability of the department. Work includes ensuring self and team adhere to KENL INN quality and safety standards.

II. ESSENTIAL DUTIES & RESPONSIBILITIES

● Directly supervises and coordinates all Pet Care Attendants. Carries out supervisory responsibilities in accordance with KENL INN’s policies and applicable laws.

● Monitors and coordinates daily work schedule to expedite accomplishment or essential
and emergency tasks. Issues instructions to staff, examines work results, and provides training to improve performance.

● Develops and implements changes in working conditions and use of equipment to increase efficiency of staff.

● Analyzes and resolves work problems and/or assists staff in resolving work problems

● Interviews candidates in accordance with best practices

● Hires qualified candidates and trains to set new employees up for success, to include all Onboarding responsibilities

● Appraises performance on an monthly / quarterly / annual basis
● Use and maintain equipment and tools properly

● Drives vehicle for pickup and delivery of customer’s pets as needed

● Coordinates the ordering of supplies and equipment and maintains inventory control in conjunction with the General Manager

● Performs related work as required and specified by the General Manager.

III. REQUIRED KNOWLEDGE, SKILLS, ABILITIES

● Ability to communicate effectively and professionally both orally and in writing

● Ability to lead and work with other staff to ensure coordination of activities

● Ability to observe safety and security procedures, determine appropriate action beyond
guidelines, and report potentially unsafe conditions.

● Ability to promote teamwork and maintain positive working relationships with all employees and departments
● Considerable skill with handling pets, detecting medical problems, and quickly reacting to emergency situations
● Ability to properly handle, exercise, and control large and/or difficult pets

● Skilled at possessing professionalism, courtesy, tact, and sound judgment

● Ability to write reports, business correspondence, and procedure manuals. Ability to
effectively present information and respond to questions from managers, staff, customers, and the general public.

● Ability to add, subtract, multiply, and divide in all units of measure using whole
numbers, common fractions, and decimals. Ability to work with mathematical concepts such as probability and statistics.

● Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

● Ability to define problems, collect data, establish facts, and draw valid conclusions

● Knowledge of computer database software applications

● Skilled at working with a diverse group of customers and co-workers

● Strong organizational skills to manage case loads and business Plans and Actions

● Ability to work well under time constraints and work a flexible work schedule

● Ability to maintain confidentiality of customer and company information

● Ability to establish and maintain effective working relationships with Owner, coworkers, customers, and other management
● Ability to give and welcome feedback and contribute to building a positive team spirit

● Strong supervisory skills

● Able to work AM or PM shifts, overtime, holidays, weekends as needed

IV. DESIRABLE TRAINING AND EXPERIENCE

● Associate degree or equivalent from two-year college or technical school; or 2-4 years related experience and/or training; or equivalent combination of education and experience.

● At least two - four years of experience with companion pets, hospitality and basic knowledge of pet behavior & characteristics is required.

● Pet and Human CPR Certifications

V. MINIMUM QUALIFICATIONS

● Graduation from a high school or equivalent and or college / university / technical school; or related experience and/or training; or equivalent combination of education or experience

● Must have or be able to obtain valid driver’s license and have reliable transportation to and from work

● Must 19 years of age

● Ability to work inside the United States

● References and or background check required