Service Sales

Department: RD&S

Employment Type: Full Time

Location: Fairless Hills, PA

Description

Key Responsibilities

• Preventive Maintenance Programs (PM’s) – Increasing the number of these programs is a primary focus of the service sales position. These programs lead to follow-up services, and they offer our customers with the equipment and system services needed to minimize disruptions in their business.
• Service Repairs and Projects – Respond to customer calls for and solicit routine service and repair projects to include: (a) compressor rebuilds, (b) equipment/system repair services, (c) vibration and oil analysis services and (d) control system upgrades.
• Utilize the Kelvin Estimating Template for all cost estimating. Adhere to all Deal Desk/Deal Scoring criteria set forth by Kelvin Group. 
• Utilize Pipeline and/or Salesforce (CRM) software in a disciplined manner to enable Kelvin-wide visibility of sales performance.
• Customer Visits – Develop customer visit schedule and meet with existing customers on routine basis. Coordinate with service schedule to be at customer site during PM visits.
• Target Customers – Assist in the development of a list of target service accounts to bring in new customers.
• Parts – Promote the selling of parts to those customers who have their own repair capabilities. Develop spare parts lists for customers to maintain parts inventory for use by their in-house staff as well as RD&S service staff. 
• Assist service coordinator and service manager, when requested or as needed in resolving service customer problems or issues. It is imperative that both the sales and field areas of the service department work with one mission/direction and that our customers see and believe in our commitment to providing them with finest refrigeration services in a prompt, efficient and value driven manner.

Skills, Knowledge and Expertise

• Ability to build and maintain business relationships with clients. 
• Excellent time management and problem-solving skills. 
• Ability to multitask and complete work while traveling. 
• Thorough knowledge of territory, market, and clients. 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Excellent communication skills, both written and verbal.
• Detail-oriented with a high level of accuracy in data entry and record-keeping.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits

• Healthcare (medical, dental, vision, prescription drug)
• Health Reimbursement Arrangement (shared cost deductible)
• Accidental, Life, and AD&D Insurance
• Flexible Spending Account
• Employer matched 401(k) saving plan
• Generous paid holiday schedule (11 days per year)
• Paid time off (vacation sick time)
• Employee Referral Bonus program