IT Operations Coordinator

Cambridge, MA 02140

12 months

Pay Rate: $60/hr on W2

Job Description:
Provides coordination of key R&D IT Programs and support for core team functions. Focus on management of global software license inventory, coordination, and communication. Serve as the liaison between IT teams and multiple vendors in a global operating environment. Server as a member of the team reviewing license programs, ensuring value and identifying opportunities for efficiency. Ensure success in other key recurring processes to ensure effective execution of IT Service Delivery for the team.

Responsibilities:
Partnering with the Global R&D IT Leadership to ensure effective coordination of IT services (internal or external) including:
o License management (communication, survey, inventory, updates, timely coordination of renewal)
o Maintenance agreement management (communication, timely coordination of renewal)
o Vendor engagement and coordination (inquiries, quotes, and renewals)
o Access and Asset management (processing requests, provisioning assets/access, managing capacity, inventory, and reporting)
o Reporting (build, generate, deliver)
o Procurement (purchasing, purchase order request, receiving, inventory, returns)
o Communication (projects, services with customers, peers and vendors)
o Onboarding of new staff (communication, managing checklist items)
o IT Communications (internal and external) in support of G2D2 projects, services, and initiatives
o Internship/Co-op program coordination (posting, administration of the review and interview process)
Process Documentation (Ensure accurate, repeatable delivery for recurring processes)
Office administration, communication, and document/file organization
Meeting coordination, both internal and will external collaborators/vendors, including some minutes as needed
Respond to and address to customer requests for defined IT services
Managing shared calendar resources for global IT teams
Additional project or task participation as needed
Knowledge/Skills/Abilities Required:
3-5 years of professional experience, preferably in an IT or financial analysis environment
Illustrated success in management of large programs, preferably in an IT environment
Experience with IT software licensing contracts and models, including software as a service (SaaS).
Organized, analytical, and highly detail oriented
Strong verbal and written skills
Strong customer service acumen
Self-motivated and willing to take initiative
Must possess a desire to learn new roles, processes, technology