Title: Digital Direct Banking Operations Support

*This role is hybrid with 3 days in office*

*Interviews will be two rounds* BACHELOR'S DEGREE REQUIRED
This position is within Private Banking Operations with direct support to Digital Direct Banking Operations primarily consisting of debit card processing, dispute and Reg E processing, check processing, and daily fed settlement processing. The role will include processes that support both MSPBNA bank accounts and the retail brokerage business, interacting with key outsource and third-party providers. The analyst will need expertise with dealing with client escalations for sweeps and cash settlements, domestic & international wires, and check clearing, ACH, debit card and check disbursements. This role requires high attention to detail and working under strict deadlines to support the various products.
Responsibilities:
- Debit card processing
- Reg E disputes
- Maintaining established service levels
- Communicating to internal business partners and service groups
- Funds Transfer settlement with Client for various money movement products
- Maintaining established service levels
- Meeting targeted productivity thresholds and benchmarks
- Providing metrics to Management
- Working on departmental projects and initiatives
- Data Management
- Data Entry