JOB SUMMARY

The Network Engineer is responsible for project discovery and systems analysis efforts, systems and network design, writing statements of work, execute project plans, and resolve advanced escalated support requests. Network Engineer will also work to continuously advance personal and organizational technical abilities, ensuring Kelley is providing high-value solutions and services that are designed to meet the specific needs of clients.

ESSENTIAL FUNCTIONS OF THE JOB

• Network design, configuration and installation of devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS, ACL, VLAN)
• Perform systems implementation and administer infrastructure on premises and in the cloud; systems include Active Directory, Azure Active Directory, and Office 365 global administration
• Troubleshoot and resolve escalated tickets, including those associated with project design, scoping, and completion tasks
• Perform in-depth analysis of system performance and planning then summarize the results for varying audiences, outside technical partners, and senior-level management.
• Provide mentoring, guidance, and education to junior staff. Provide feedback on junior staff, and work with the manager to ensure their appropriate professional development
• Understanding of Hyper-V, VMWare and other virtualization platforms
• Thorough understanding of industry best practices for Windows Server environments and associated roles and dependencies
• Customer experience focused while communicating with clients frequently and professionally representing Kelley at all times
• Continuously develop technical and professional skills by learning from experiences, studying, and completing training courses
• Self-starters with a good work ethic, the ability to work independently or as a team and a desire to come up with the best solutions for our clients
• Other duties as assigned

SKILLS AND ABILITIES

• Ability to act with a sense of urgency while paying attention to detail
• Ability to multi-task effectively and thrive in a fast-paced environment
• Ability to communicate in a positive, effective, and efficient manner
• Ability to work independently and as part of a team
• Ability to prepare, organize and present information to groups of people
• Ability to match Kelley solutions to current and prospective client needs
• Ability to work afterhours and on-call shifts
• Advanced technical skillset in LAN/WAN design and troubleshooting
•  Experience with Cisco IOS, HPE Procurve, ArubaOS, Meraki and switch stacking techniques
• Advanced technical skillset in Windows operating systems: Windows (8,10,11) Windows Server (2012R2,2016,2019, etc.)
• Proficient with typing, use of Microsoft Office Applications and 365 platform
• Ability and desire to provide effortless customer experience

EXPERIENCE REQUIREMENTS

• Minimum of five (5) years’ experience in an IT support or consulting role
• Minimum of three (3) years’ experience with LAN and WAN configuration, setup, and troubleshooting
• Minimum of three (3) years’ experience with Microsoft Active Directory

EDUCATION / CERTIFICATION REQUIREMENTS

• BA/BS in related field, or relevant experience
• One or more of the following industry certifications are preferred - CCNA/CCNP/CCDE, Network , Microsoft Certified roles related to Windows Server, Azure, infrastructure administration
•  Possesses reliable transportation

PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB

• Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance
• Frequently operates a motor vehicle while traveling to client site
• Frequently exposed to outside elements when traveling to client site
• Frequently sits and/or stands for long periods of time
• Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting
• Frequently works in a well-lit, tempered room
• Frequently views the computer to perform duties
• Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
• Occasionally lifts objects such as office supplies, computers, monitors, and servers with weight up to 50 pounds