Director of First Impressions/Agent Services

Who are we?

Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Realty Empire Market Center features a friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams Realty Empire is a hot spot for agents looking to rapidly build and grow their real estate careers.

Who are we looking for?

The Director of First Impressions/Agent Services Coordinator must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others. The Director of First Impressions/Agent Services is the first-person people will meet when entering the market center. You will play a pivotal role in creating a positive and lasting impression on agents and their clients. You will be the first point of contact for our office and will represent our commitment to our culture. You will assist with agent intake and exit processes and be seen as the go-to person for all the agents within the Market Center. This person should be a self-starter that is comfortable taking charge with little to no supervision. The Director of First Impressions/Agent Services must be able to move with a sense of urgency to ensure they take care of agent’s needs in a timely manner.

Key Responsibilities Including though not limited to:

• Greet and welcome agents and their clients with a warm and professional demeanor.
• Organization- It is imperative to learn and follow our system to stay ahead and on top of agent count and their personal information at all times
• Answer incoming calls and direct them to the appropriate individuals.
• Manage the office ensuring it is tidy and well-organized.
• Provide support to the Leadership staff
• Send daily email to agents. Weekly emails to ALC announcing all new agents, including their bio, and their contact info for team to reach out and welcome.
• Follow intake process and checklist for all incoming and exiting agents.
• Manage social media, announcing and promoting events, agent wins(new listings, under contracts, just sold, cappers) announce birthdays, anniversaries and new hires
• Assist with all Market Center events, not limited to RED Day, training events, food drives, BOLD, weekly setup when in Market Center, and many other activities throughout the year.
• To be responsible for correct intake paperwork from all new associates, daily activities of the Market Center, works closely with Team Leader, MCA, Compliance Director, and all other team members – daily
• Sales Associates – Assist in connecting them to our resources – daily
• Team Leaders – Morning huddle and Agent Pipeline is your ONE Thing – daily
• Prospective Sales Associates – To help with the intake/ transition process, transferring license, etc.

Knowledge/Skills

• Extraordinary people skills
• Leadership, management, team-building skills
• Goal setting, planning, accountability skills
• Problem-solving skills
• Proactive, positive attitude
• Career development and training skills
• Knowledge of MS Word and Excel
• Willing and able to embrace new technology, master it, and teach it to others
• Track record of success in past jobs/tasks
• Answer incoming calls and direct them to the appropriate individuals.
• Manage the office ensuring it is tidy and well-organized.
• Provide administrative support to the Leadership Team effectively
• Strong social media and graphic skills

If you are a detail-oriented individual with excellent communication skills and the ability to create a positive first impression, we would love to hear from you. Join our team as the Director of First Impressions and contribute to our welcoming and professional office environment.

Please note that this position requires strong organizational skills, attention to detail.

The successful candidate will have a positive attitude, excellent interpersonal skills, and a commitment to providing exceptional customer service.

To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience. We look forward to reviewing your application.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person