Your job title: Director of Agent Services

Who are we?

The Keller Williams Arizona family of offices (comprising of kw Scottsdale, Biltmore, High Street, Prescott, Goodyear, and Tucson) is one of the nation’s fastest-growing real estate brokerages by transaction volume and sides according to Real Trends. We are a network of offices whose vision is to connect agents to the most opportunity of any brokerage in the nation, starting in their business and extending to the opportunity map of Keller Williams. We embody a culture of abundance in all that we do, actively building the community both internally and externally. We provide the top training experiences in the industry, crafted to help you succeed as quickly as possible and to whatever level you choose. Comprised of over a dozen of the top 100 agents in the state of Arizona, and our network of various offices believe that production is culture and that engagement with each other, and our communities is paramount to accomplishing our mission to be the brokerage of choice for agents and their clients.

Who are we looking for?

We are looking for an experienced individual who will handle and oversee the Real Estate Agent Onboarding Process. The Director of Agent Services must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others. The Director of Agent Services will assist the CEO / Team Leader with agent intake and exit processes and be seen as the go-to person for all the agents within the Market Centers. This person should be a self-starter that is comfortable taking charge with little to no supervision. The Director of Agent Services must be able move with a sense of urgency to ensure they take care of their agent’s needs in a timely manner.

What will you do?

These are the standards a well-above-average performer will maintain or exceed:

· Host virtual/in-person onboarding appointments for real estate agents moving their licenses to kwaz (Scottsdale), kwre (Goodyear), and kwsa (Tucson).

· Holding weekly agent orientations, and one-on-ones with experienced agents coming on board.

· Drive retention in the Market Centers through the development and implementation of consistent retention strategies

· Audit current and former licensee files.

· Other responsibilities as assigned.

Essential duties and responsibilities

• Organization. It is imperative to follow our system to stay ahead and on top of agent count and their personal information at all times.
• Ensuring onboarding documents are maintained and up to date, consistent with branding guidelines, and distributed in a timely manner.
• Send weekly email to staff and ALC announcing all new agents, including who hired them, their bio, and their contact info for team to reach out and welcome.
• Follow the intake process and checklist for all incoming and exiting agents.

Communications/Interactions

• Staff – To be responsible for correct intake paperwork from all new associates, daily activities of the Market Center, works closely with Executive Assistant, CEO, Assistant MCA, MCA, Director of Technology, and all other team members – daily
• Sales Associates – Assist in connecting them to our resources – daily
• Team Leaders – Morning huddle and Agent Pipeline is your ONE Thing – daily
• Prospective Sales Associates – To help with the intake/ transition process, transferring license, etc. – weekly

Knowledge/Skills

• Extraordinary people skills
• Leadership, management, team-building skills
• Goal setting, planning, accountability skills
• Problem-solving skills
• Proactive, positive attitude
• Career development and training skills

· Knowledge of MS Word and Excel

· Willing and able to embrace new technology, master it, and teach it to others

Compensation

- $40,000 / - Experience

- Community Service Days

Position location: Scottsdale, Goodyear, Tucson, or Prescott.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Scottsdale, AZ (Required)

Ability to Relocate:

• Scottsdale, AZ: Relocate before starting work (Required)

Work Location: In person