8 Systems Analyst Jobs in Alexandria, VA
KeenLogic is Hiring a Systems Analyst Near Alexandria, VA
- Bachelors and 3 years’ experience
- 4 years of experience providing phone and/or in-person support for business application (Analysis, Diagnosis, Remediation, Testing, Performance Analysis)
- 4 years of experience with standard Windows OS applications and MS Office applications
- 4 years of customer service experience
- 1 years of Requirements Definition/Analysis
- ITIL Service Management
- Business Application Training
- User Acceptance Testing
- Troubleshooting experience
- Assist the team with taking help desk calls, emails, and support to team members as needed. Act as liaison between clients and support groups in resolving issues. Communicate issues and concerns with team leads and other support groups.
- Provide Tier I/II Support for custom business applications (Diagnosis/Remediation, Access (password) Setup/Unlock/Reset, Application Install/Removal, Performance Tuning)
- Document tickets providing detailed information that can be handed off to the agency Tier III team.
- Perform help desk support for a variety of office automation, telecommunications, and visual information hardware and software.
- Setup new user accounts with enterprise email
- Suggest articles for knowledge base to assist other technicians and clients alike, to improve help desk efficiency.
- Participate in Problem Management for repetitive error conditions and messages and respond to the customer accordingly.
- Coordinate customer reported outages of networks and systems with the supervisor in order to get a notification out to the customers and get immediate action started by the appropriate specialist.
- Candidates may be asked to provide input into Knowledge Management systems or provide application requirements for system enhancements.
- Proficient Microsoft Office Suite, Siebel, RightNow ticketing, Hyena, Active Directory, Aternity Management, Adobe, Firefox/Internet Explorer, and other software installs.
- Advanced troubleshooting with remote assistance such as Citrix, RCN, Fast Access, & Web VPN
Job Summary
Full Time
IT Outsourcing & Consulting
$111k-136k (estimate)
05/12/2024
08/18/2024
keenlogicinc.com
Fredericksburg, VA
<25
IT Outsourcing & Consulting
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The job skills required for Systems Analyst include Analysis, Troubleshooting, Customer Service, Business Requirements, Microsoft Office, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Systems Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Systems Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Systems Analyst positions, which can be used as a reference in future career path planning. As a Systems Analyst, it can be promoted into senior positions as a Business Application Delivery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Systems Analyst. You can explore the career advancement for a Systems Analyst below and select your interested title to get hiring information.
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