Reports To: COMMUNITY MANAGER

The purpose of this job description is to communicate the responsibilities and duties associated with the position of ASSISTANT PROPERTY MANAGER. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.

DUTIES AND RESPONSIBILITIES

Conducts all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.
Income Collection

• Maintains accurate resident records. Updates on a daily basis all rents, deposits and application fees received from residents. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).
• Ensures that all deposits and application fees have been paid prior to move-in.
• Posts incoming money, prepares deposits, and delivers to bank prior to 2:00 pm each day.
• Coordinates collection of past due accounts by sending bad debts to approved collection agency, updating all previous collections, and assists the agency with any questions.
• Increase monthly deposits through aggressive collection procedures:

Resident Relations

• Promotes the Keener Cares attitude.
• Answers telephones and assists or directs callers to correct party.
• Maintains daily status of apartments.
• Inputs information from applications into the computer.
• Maintains positive customer relations attitude with “Keener Cares Culture.”
• Responds to residents’ complaints.
• Corresponds with Property Manager regarding problems relating to residents.
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.

Marketing

• Must be knowledgeable of all phases of leasing and resident retention.
• Works with lease renewals each month.
• Greets prospective clients, shows community and performs leasing duties as needed.
• Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
• Markets property which includes cold calls, direct mail, and clients’/vendors’ referrals.
• Shows and leases apartments.
• Collects data for and completes property market survey.
• Maintains awareness of local market conditions and trends. Contributes ideas to the Property Manager for marketing community and improving resident satisfaction.

Administrative

• Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the manager.
• Organizes and files all applicable reports, leases and paperwork.
• Proofreads all lease paperwork and processes move-ins and move-outs.
• Processes all security deposit move-out reports.
• Accepts service requests from residents and routes to Service Manager for prompt processing.
• Conducts service follow-up with resident when work is completed.
• Generates management reports from the computer system.
• Prepares routine correspondence, memos and forms with direction from the Property Manager.
• Schedules all turnkey contractors with management approval.
• Maintains office files.
• Prepares newsletter for manager’s approval if applicable.
• Ensures electric service is established in apartment community’s name at the time of move out.
• Complies with delinquency policy for all late rent to include placing phone calls, sending letters, and sending late notices.
• Files for eviction and coordinates eviction activities with attorney.
• Assists Leasing Specialists with preparing and obtaining approval of applications.
• Inspects all apartments where (a) tenants are suspected of skipping, (b) prior to a final eviction date, and/or (c) move-out or move-in date.
• Assists Property Manager in providing training for all leasing staff.
• Maintains positive on-line reputation management.
• Assists manager with posts on community Facebook activities.
• Ensures high ratings in resident surveys by focusing on superior customer service.
• Promotes Keener Cares culture of the company, ensuring that all personnel are aware of the importance of extending this philosophy to each other, the vendors and the residents.
• Becomes familiar with the company’s strategic goals each year, striving to accomplish the goals You
• Strives for superior customer service in all areas, including customer service within the company as well as outside the company with residents and vendors.
• Performs any additional duties assigned by the Property Manager or Regional Director.

QUALIFICATIONS
Position requires at least 1 year experience in property management. Must have basic computer knowledge and type 30 wpm.
Computer Skills: Word processing software, spreadsheet software, Internet, e-mail software, and on-site rental system software.
Office Equipment: Personal computer, Calculator, Copy Machine, Fax Machine, Telephone, Scanner, Check Scanner

EDUCATION/TRAINING

• High school diploma or equivalent required.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Assistant manager: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person