Description

POSITION SUMMARY  

Keelson Management’s Accounts Receivable & Billing Specialist position assists with customer billing, management of accounts receivable including customer (cash) payment applications, and customer inquiry and dispute resolution for all corporate entities managed. 

ESSENTIAL FUNCTIONS 

• Responsible for customer (cash) payment applications in the correct period including both electronic payments and manual check receipts. 
• Assist with dispute resolutions by identifying and resolving customer dispute in Zendesk
• Determine if the dispute is valid and where credits/rebills are required
• Notate in Zendesk when a customer is contacted and what information is provided to the customer
• Provide instructions according to billing clerks and communicate resolutions/decisions back to customer
• Resolve discrepancies between payment remittance and outstanding invoices
• Update daily check log of all payment amounts received and provide explanation of short paid or overpayments
• Update a payment remittance log to include all invoices paid by the customer and a payment remit for a particular payment in the system
• Responsible for billing review to ensure all invoices and support are accurate before distribution to customers 
• Update invoices review log each time an invoice is approved, daily
• Submit invoice requests to OCU clerk to send to customers
• Collaborate with Billing Supervisor on all accounts receivable and collections activities 

Requirements

 KNOWLEDGE SKILLS AND ABILITIES 

• Proficient computer skills, including Microsoft products
• Ability to work closely with and build strong work relationships with vendors and internal customers
• Strong documentation skills
• Ability to work under pressure and meet deadlines
• Problem solving skills
• Strong written and verbal communication skills
• Strong attention to detail and accuracy 
• Ability to multitask, prioritize, and manage time efficiently
• Able to work in a fast-paced work environment
• Be ready and willing to learn

REQUIRED EDUCATION AND EXPERIENCE 

• Bachelor’s or associate degree in Business Administration preferred 
• High school diploma or equivalent required 
• 2 years of related experience required. 

PHYSICAL REQUIREMENTS 

• Ability to remain in a stationary position for extended periods of time 
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, lift and small carry parcels, packages and other items 
• The physical demands listed are intended to provide a general overview of what will be required in the role and are not an exhaustive list of requirements. Keelson remains compliant with the Americans with Disabilities Act (ADA) and will engage in the interactive process for all reasonable accommodation requests to successfully perform the duties of the position 

EMPLOYMENT REQUIREMENTS 

• Willingness to submit to pre-employment background check and drug screening 
• Compliance with Keelson Drug Free Workplace Policies 
• Ability to obtain a Transportation Worker Identification Card (TWIC)