KEDPLASMA provides a friendly and rewarding working environment with frequent opportunities for cross-training and advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

Kedrion Biopharma & KEDPLASMA offer a number of benefits to qualifying employees, including:

• Medical, vision and dental insurance

• Life and AD&Dinsurance

• Paid holidays

• PTO accrual

• and much more!

Please let us know if you would like further details regarding the benefits that we offer to our qualifying employees, and we would be glad to provide you with our full benefits guide, as well as answering any questions you may have!

Please note that salary ranges are calculated based off levels of: relevant experience, education and certifications.

DUTIES AND RESPONSIBILITIES:

• Works with all departments in the Center to process donors in a timely manner.

• Cross train in Screening, Phlebotomy, and Processing working knowledge

• Assists in proper setup of new donors and process new donors.

• Work with the Center Staff and Management to maximize plasma donations and manage product mix in accordance with Company goals.

• Maintain effective customer service skills to assist in achieving high performance from staff and the highest quality of donor service.

• Act as a resource in resolving donor center issues and individual donor concerns through problem analysis and resolution.

• Proactively seek ways to improve workflow, including identification of better ways to provide value-added customer service.

• Coach employees in all reception policies and procedures, including cross training of other associates, and conduct ongoing customer service reviews.

• Move donors effectively through the process as is necessary.

• Assess donor and product flow from the reception area through to the placement of product in processing.

• Assess reception coverage and phlebotomy staff coverage and notify supervisor or Management when changes are needed.

• Assist in identifying donors and assist in notifying staff that will be prepping the donor and /or performing the venipuncture.

• Perform double checks of setups and verify donor weight is entered correctly in the NexSys in accordance with SOP.

• Assist in take down of donors prior to their release and guiding them through the payment process. Work with donors on any payment questions with WireCard system.

• Assist to move product from donor beds promptly after collection to processing noting collection time in accordance with DCOP.

• Assist in identifying donors that have any adverse reactions and notify staff as is necessary.

• Assist supervisors and management in collecting any documentation necessary relating to medical incidences.

• Provide administrative assistance relating to the needs of the Donor Center such as, shipping and receiving and supplies management, (i.e. activating lots, lots in use)

• Manage all in-house and corporate advertisings at the center; in conjunction with Center Management, create and promote in-house campaigns.

• Distribute and hang flyers in local community & companies and work with Management Team to develop Monthly in-house campaigns.

• In conjunction with the Center Manager, maintain sustainable production growth.

• Monitor and understand operational KPIs; in conjunction with Center Management, drive operational initiatives within the center amongst both center staff and donors.

• Perform and track donor callbacks and call lists

• Any other duties as is required by Donor Center Management.

JOB SPECIFICATIONS:

• Previous work experience demonstrating decision making ability, ability to effectively communicate with and positively influence people, conflict resolution and customer service strongly preferred.

• Basic computer, typing, and mathematical skills.

• Proficiency with Microsoft Office Suite (Word, Excel).

• Excellent communication skills.

• Three to five years of working experience in a related field preferred.

• Excellent people skills which extends to a diverse group individuals and demographics.

• Ability to speak, read and write in English. Professional appearance and demeanor.

• Ability to work day and evening hours, weekends, holidays and extended shifts on a frequent basis.

PHYSICAL REQUIREMENTS:

• Ability to sit at workstation for extended periods of time.
• Ability to lift or carry at least 50 lbs.
• Be able to travel by plane and/or car to donor centers.
• Occupational exposure to Blood Borne Pathogens.
• Required to stand on a regular basis; use hands to handle or feel objects, tools or controls; and talk or hear.
• Required to walk; reach with hands and arms; and stoop or kneel.
• Ability to enter an environment with a temperature of -40°C for short periods of time.
• Specific vision abilities include close vision, color vision, depth perception and the ability to adjust focus.