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Who is KDInfotech?
KDInfotech offers small and medium sized businesses solutions and support with all aspects of their infrastructure nationwide. We develop, manage, and partner on projects such as, application support, network administration, communication systems, and workstation performance. We like to call ourselves IT Partners that will come in and help in any situation necessary. As a fast growing successful company, we are redefining how tech support benefits our clients.
A Day in the Life of our Helpdesk Manager
Our Helpdesk Manager is responsible for all Daily Helpdesk Operational needs. Our Helpdesk Manager will be responsible for leading the helpdesk team and ensure that the team is providing efficient and effective support to all users. Our Helpdesk Manager will also serve as a escalation point for the helpdesk team. They have a firm understanding of how to effectively manage a team with a focus on exceptional customer service and professionalism.
Who Should Apply
We welcome all applicants that have a proven background in mentoring and leading help desk and/or desktop teams in MacOS/JAMF environments. G Suite administration and working in Lab and HIPAA regulated environments is strongly preferred in this role. If you are excited to prioritize customer relationships, communicate effectively with technical and non technical staff, and would like to make an impact in an organization and peer growth, we encourage you to apply.
\nDaily Objectives
Why work for KDI?
KDI offers leading edge benefits to all of our team members that include but are not limited to;
Unlimited PTO and Sick days
PPO and HMO options for Medical Benefits
Dental and Vision Benefits
401k Match
Cell phone reimbursement options
Full Time
IT Outsourcing & Consulting
$120k-153k (estimate)
01/18/2024
05/24/2024
kdinfotech.com
San Jose, CA
25 - 50
IT Outsourcing & Consulting
The job skills required for Helpdesk Manager include Help Desk, Customer Service, Leadership, Communicates Effectively, Planning, Process Improvement, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Manager. Select any job title you are interested in and start to search job requirements.