Job Summary:

We are seeking a highly motivated and experienced Spa Manager to oversee the daily operations of our spa facility. The Spa Manager will be responsible for providing exceptional customer service, managing staff, maintaining inventory control, and ensuring the overall success of the spa.

Duties:

- Manage all aspects of spa operations, including scheduling, employee orientation, and interviewing candidates.

- Oversee inventory control and ordering of spa products and supplies

- Communicate effectively with clients to ensure their needs are met and provide exceptional customer service

- Utilize POS system to process payments and manage financial transactions

- Multilingual skills are a plus, as you may need to communicate with clients who speak different languages

- Manage and motivate staff to maintain a positive work environment and achieve performance goals

- Ensure compliance with health and safety regulations

- Maintain cleanliness and organization of the spa facility

- Handle customer complaints or concerns in a professional manner

- Negotiate contracts with vendors for supplies or services

- Continuously monitor industry trends and implement new strategies to enhance the spa's offerings

Experience:

- Previous experience in a managerial role within the spa or hospitality industry is required

- Knowledge in advanced skin care treatments

- Strong leadership skills with the ability to effectively manage a team

- Excellent communication skills, both verbal and written

- Proficient in using POS systems and other relevant software applications

- Exceptional customer service skills with a focus on creating a positive experience for clients

- Knowledge of inventory control procedures

- Familiarity with phone etiquette and handling customer inquiries or complaints

- Ability to price services appropriately based on market trends and competition

We offer competitive compensation based on experience.

If you are passionate about the spa industry and have the necessary skills to lead a team to success, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• Retirement plan

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Walnut Creek, CA: Relocate before starting work (Required)

Work Location: In person