kdc/one Groveport is part of the kdc/one network, the leading best-in-class producer of beauty and personal care products. We are a diverse and passionate team of experts offering innovative, turn-key solutions to our customers through ideation, formulation, design, packaging and manufacturing of products. With over 15,000 passionate, innovative employees working in 25 manufacturing sites across the world, we want you to join our growing team. Our Groveport site has an immediately opening for a dynamic Information Technology Technician who will provide on-site Level One support to ensure continuity of computer system services for end-users by providing the technical expertise, assistance and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems. This position is responsible for the following:Performs on-site analysis, diagnosis, and resolution of complex desktop issues for end-users; this includes software, hardware and peripherals support. Recommends and implements corrective solutions, for onsite and offsite users.Liaise with other IT groups within the organization or third-party support and PC equipment vendors. Installs, configures, tests, maintains, monitors, and troubleshoots end-user desktop hardware, software, and network peripheral devices and cabling.Responds to tickets assigned by the Help Desk system (Manage Engine Service Desk) and see to their completion. These tickets will come from users as well as other IT Teams.Liaises with desktop end users to provide training and support on all issues.Performs systems asset management, including maintenance of desktop and network device inventory.Participate in identifying infrastructure related issues.Sees to the application of corporate and local policies as well as the KDC IT Security Guidelines.Collaborate with the Systems Administrators (level 2-3 support) in optimizing the network management and supports the implementation of desktop and infrastructure projects.The ideal candidate will have the following:A Certification or recognized school diploma pertaining to IT.Minimum of 3 years previous IT Desktop support;Experience in a manufacturing environment and knowledge of ITIL is strongly preferred. We offer a fast-paced work environment, competitive compensation and benefits package.