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Patient Services Representative

Parkton, MD | Full Time
1 Day Ago

Job Description

Overview

Katzen Eye Group is searching for an enthusiastic, full time Patient Services Representative for our Parkton, Md. office. Great work hours, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

 

Our Top Candidates will have at least one years of experience working on a medical front desk in a busy practice, preferably ophthalmology or optometry. However, we will train a candidate who has significant customer services backgroun

 

This position is being published in an effort to build our candidate pipeline for our upcoming opportunities. If an opportunity opens that matches your qualifications, we will reach out to you at that time. EyeCare Services Partners, our parent group, is creating the nation’s leading eye care services company in both quality and scale and we appreciate your interest in joining our team.

 

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Katzen Eye Group was established in 1968 in Baltimore. Since that time it has grown to be one of the largest and most trusted eye practices in Maryland. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

 

All of us at Katzen Eye Group are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would throughly enjoy meeting with you and discussing our employment opportunities.

 

A Patient Services Representative will be responsible for checking patients in and out for their ophthalmic/optometric visits, verifying and collecting insurance authorizations, scheduling appointments and in and out bound phone calls as well as computer input. 

 

**Eyecare Services Partners will now only consider candidates who can verify prior to hire that they either have been fully vaccinated against the Covid 19 virus or have started the vaccine process by having their initial dose before starting in their new position and are committed to completing that process within 30 days of starting work. 

 

Responsibilities

  • Provide gracious, thorough and efficient care to meet the patients needs via face to face communication, phone, email or fax.
  • Follow all procedures for complete and accurate check in and check out of patients.
  • Schedule return appointments and set up reminder notifications.
  • Collects patient data involving medical, demographic and insurance information.
  • Identify, research and resolve all customer requests. 

Qualifications

 

  • Minimum of a high school diploma.
  • Must have the ability to establish confidence and trust with patients. 
  • Must have the ability to remain calm and professional under pressure or stress.
  • Have the ability to provide excellent customer service, communication, telephone and grammar skills. 
  • Must have an empathetic and compassionate manner.
  • Prefer one or more years experience working in a medical position where patient contact was required. 
  • Knowledge of insurance plans is helpful.
  • Basic computer knowledge of Microsoft Office required.
  • Ability to perform as part of a team as well as work independently. 

In Turn We Will Provide:

  • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability.
  • Company paid life insurance.
  • Paid holidays and generous paid time off.
  • Paid parking where applicable.
  • Team oriented working environment where you are heard and respected.
  • Clear career ladder opportunities.

 

#ESP1

 

Company Overview

  • Website katzeneye.com
  • Headquarters LUTHERVILLE TIMONIUM, MD
  • Size 50 - 100
  • Founded 1968
  • Type
  • CEO EDWARD KATZEN LEEDS
  • Revenue $10M - $50M
  • Industry Healthcare
  • About katzen eye group

Skills for Patient Services Representative

The job skills required for Patient Services Representative include Customer Service, patient service, Appointment Scheduling, Microsoft Office etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Services Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Patient Services Representative

The following is the career advancement route for Patient Services Representative positions, which can be used as a reference in future career path planning. As a Patient Services Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative. You can explore the career advancement for a Patient Services Representative below and select your interested title to get hiring information.

How to Become a Patient Services Representative

If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.

Step 1 Understand the job description and responsibilities of a Patient Services Representative

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Step 2 Knowing the best tips for becoming a Patient Services Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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