SUMMARY

The Tour Guide's responsibilities include driving and or accompanying our customers throughout the day, familiarizing customers with the locality by vehicle or foot, and ensuring that the group always remains safe. You should be an excellent storyteller with a knack for customer service. An outstanding Tour Guide will perform minor alterations when needed to ensure smooth operation and completion of all activities included in the day’s itinerary.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Prepare/Collect all necessary paperwork and supplies for the following day's excursion.
• Greet all guests promptly at scheduled tour times.
• Distribute materials and guidance to the group at the beginning of the tour, which includes itineraries and brochures.
• Adhere to any mandated company health screening protocols for all persons traveling on a tour.
• Outline the tour and timeline before beginning.
• Clearly and articulately provide information to guests in an engaging manner.
• Answer any questions that the guests have.
• Demonstrate extensive knowledge of our tours, venues, company, and related topics.
• Remain calm, friendly, and enthusiastic always.
• Escort guests through the tour venues and participate where necessary.
• Describe points of interest around the areas and venues visited to the group and answer any questions, which requires learning a comprehensive history of each location.
• Monitor the behavior of the group, especially when young children are in it, and ensure everyone remains in compliance with the rules.
• Operate a fifteen-passenger vehicle in a safe manner.
• Cleaning and disinfecting of tour vehicle interior post-tour.
• Customer service and office-based duties may be required if not assigned to a tour.
• Maintain regular and punctual attendance.
• Other duties as assigned.

WORK SCHEDULE 

Part-time, on-call. May be required to work additional hours as needed to complete assignments or projects. May require a flexible work schedule.

MINIMUM QUALIFICATIONS

• Significant work experience in customer service or hospitality preferred.
• Experience with public speaking is a plus.
• Able to memorize and recite facts clearly and accurately.
• Fluent in English; bilingual a plus.
• Ability to pass basic DOT required physical.
• Ability to work outside for extended periods of time.
• Be willing to put your own spin on tour points, such as making audience-appropriate jokes and providing insightful commentary.
• Work with management to develop new tour routes based on the sites the visitors have expressed interest in.

SPECIAL SKILLS

• Exceptional communication skills.
• Basic computer skills, including email and word processing, use of a tablet.
• Outgoing personality.
• Punctual.
• Flexible schedule. Ability to work on weekends and holidays including tours lasting over 12 hours.

DRIVING REQUIREMENTS

• Must have or be able to attain a minimum of Class E Florida Driver’s license and be insurable on the company’s automobile insurance policy.
• Driving our customers throughout the day, familiarizing customers with the locality by vehicle, and ensuring that the group always remains safe. Expected driving time 30-40% of the time. 

PHYSICAL DEMANDS

Position consists of sitting for long periods of time, bending, kneeling, stooping, crouching, and lifting boxes weighing up to 40 pounds. Seeing up close, frequent sitting, using hands/fingers, handling, reaching with hands and arms, talking, hearing and seeing up close, at a distance, along the periphery, with depth perception and the ability to adjust focus; extended periods of time walking or standing outdoors. It is Ouzinkie Native Corporation, Katmai Government Service, LLC and its subsidiaries business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

WORK ENVIRONMENT

Work is performed indoors and outdoors. Work performed indoors is in a professional office setting and in some locations with a wide variety of people in different functions, personalities, and abilities. Work performed outdoors may be in many different conditions include adverse conditions and inclement weather such as high humidity, heat, cold, high wind, rain, and various local conditions.

Exposure to sharp objects and possible exposure to some heat, loud noise, chemicals, lead and vibrations is possible. ONC strictly adheres to the Occupational Safety and Health Standards (OSHA) regulations. Use of personal protective equipment, dependent on the task, may be required.

COMPLIANCE:

To be considered for this position, all applicants must apply on the company website, https://katmaicorp.com/life-at-katmai/We are a VEVRAA Federal Contractor
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. https://katmaicorp.com/life-at-katmai/#equal_opportunity

Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).

Executive Order 11246, as amended, protects applicants and employees from discrimination based on inquiring about, disclosing, or discussing their compensation or the compensation of other applicants or employees.