Roles and Responsibilities:
Apply a structured change methodology and lead change management activities
Assess the change impact on individuals and organizations and capacity to execute change
Complete change management assessments (e.g. risk, strategic alignment, sponsorship, capacity, etc.)
Create and execute a change management strategy while ensuring it aligns with organization pillars and strategic plan
Identify, analyze, and prepare risk mitigation tactics
Proactively identify and manage anticipated resistance
Consult and coach project teams about the value and integration of change management within project management to ensure team readiness
Create actionable change management deliverables: (e.g. change portfolio with success measures, communications plans, organizational strategic pillar alignment, sponsor roadmap, management coaching plans, training plans, resistance management plans, etc.)
Support development and execution of communications strategies and plans to build necessary commitment
Lead development and execution of training efforts
Work directly with change sponsors and leaders and multiple levels to help strengthen their sponsorship skills
Assess organizational culture to identify consistency with change and gaps that need to be addressed
Support change management at the highest level by coaching executives, managers and supervisors in preparing organization and staff for change
Integrate change management activities into overall master portfolio
Evaluate and ensure user readiness
Identify key stakeholder talent who play a role in the organizations commitment to change
Regularly track and report issues for successful change implementation and realization
Define and measure success metrics and monitor change progress
Support change execution capabilities building across the organization (leaders, managers, program/project leaders, front-line employees, etc.)
Skills and Qualifications
Experience and knowledge of change management principles, methodologies and tools
Experience with large-scale enterprise digital transformation / modernization efforts
Exceptional communication skills both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationship
Ability to influence other and move toward a common vision or goal
Flexibility and adaptable; able to work in ambiguous situations
Forward-looking with a holistic/systems view approach
Organized with a natural inclination for planning strategy and tactics
Understand how to collect relevant data, to synthesize and summarize data, and to perform root cause analysis
Able to work effectively at all levels in an organization
Good understanding of large organization issues, structure, and business acumen
Must be a team player and able to work collaboratively with and through others
Familiarity with project management approaches, tools and phases of software development lifecycles
Experience leading large-scale organizational change efforts
Experience with leading training development and execution of large-scale process changes and software solution integrations with multiple business units
Change Management certification or designation desired; CCMP /Prosci certification a plus
State government / Indiana government experience a plus